**Experienced Customer Experience Strategic Support Analyst – Remote, Phone, and Live Support**

At arenaflex, we're on a mission to revolutionize the way we connect people and possibilities around the world. As a Customer Experience Strategic Support Analyst, you'll play a vital role in shaping the future of our company by providing exceptional support to our clients and driving business growth. If you're passionate about delivering world-class customer experiences, we want to hear from you! **About arenaflex** arenaflex is a leading logistics and transportation company that's committed to making a positive impact on the world. With a strong focus on innovation, sustainability, and customer satisfaction, we're constantly pushing the boundaries of what's possible. Our team of over 530,000 employees is dedicated to delivering exceptional service and making a difference in the lives of our customers and communities. **Job Summary** As a Customer Experience Strategic Support Analyst, you'll be responsible for providing strategic support to our clients, resolving complex issues, and driving business growth through data analysis and process improvement. You'll work closely with our internal and external stakeholders to ensure that our clients receive the highest level of service and support. If you're a motivated and results-driven individual with a passion for customer experience, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide strategic support to clients, resolving complex issues and driving business growth through data analysis and process improvement * Analyze client and service performance data to identify trends and areas for improvement * Develop and implement process improvements to enhance client satisfaction and drive business growth * Collaborate with internal and external stakeholders to ensure seamless communication and service delivery * Develop and maintain strong relationships with clients, internal stakeholders, and external partners * Stay up-to-date with industry trends and best practices to ensure that our services remain competitive and innovative **Essential Qualifications** * Bachelor's degree in a related field (e.g., business, logistics, transportation) * 2+ years of experience in a customer-facing role, preferably in a logistics or transportation company * Proven track record of delivering exceptional customer experiences and driving business growth * Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders * Ability to work in a fast-paced environment and adapt to changing priorities and deadlines **Preferred Qualifications** * Experience with air and sea shipments, including booking, arranging, and reporting * Knowledge of customs import controls and clearance procedures * Certified Export Specialist (CES), Certified Customs Specialist (CCS), or Master Export Specialist (MES) certification * Quality improvement certification or experience with QDM, Six Sigma, or Total Quality Management * Experience with business software applications, including CRM and ERP systems **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our company culture is built on a foundation of innovation, collaboration, and customer satisfaction. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' needs and goals. **Compensation and Benefits** * Competitive salary range: $70,000 - $80,000 per year * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program and educational assistance * Flexible work arrangements and remote work options * Opportunities for career growth and professional development * Recognition and rewards for outstanding performance and contributions **How to Apply** If you're a motivated and results-driven individual with a passion for customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or documentation to the link below. Apply Job! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' needs and goals. If you require accommodations or have any questions about our application process, please don't hesitate to contact us. **Top 10 Interview Questions** * Can you tell us about yourself? * What interests you about this position? * What are your strengths? * What are your weaknesses? * Can you give an example of a time when you solved a problem creatively? * How do you handle stress and pressure? * How would you describe your work style? * Can you tell us about a time when you had to work with a difficult colleague or supervisor? * How do you stay organized and prioritize tasks? * What are your long-term career goals? **Required Documents** * Qualifications certificate with mark sheets * Passport size photographs * Signature We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job