**Experienced Customer Experience Specialist - Work from Home Opportunity with Teleperformance**

**Join a Global Leader in Customer Experience Solutions** Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! Teleperformance, a strategic partner to the world's leading companies, is seeking an experienced Customer Experience Specialist to join our team of highly skilled and knowledgeable professionals. **About Teleperformance** As the largest interaction expert team in the market, we bring solutions and enhance customer experience during each interaction. Our multicultural, highly skilled, and deeply knowledgeable team provides integrated omnichannel solutions, cutting-edge technology, and the highest security standards. We believe that every interaction is unique, and we're committed to delivering exceptional experiences that exceed our customers' expectations. **Why Choose Teleperformance?** * **Paid Training**: We invest in your growth and development, providing comprehensive training to ensure you have the skills and knowledge to succeed. * **Competitive Wages**: Our compensation packages are designed to recognize your value and contributions to our team. * **Full Benefits**: Enjoy a comprehensive benefits package, including medical, dental, vision, 401k, and more. * **Paid Time Off**: We believe in work-life balance, offering paid time off to recharge and refocus. * **Employee Wellness and Engagement Programs**: We prioritize your well-being and provide opportunities for growth, learning, and development. **Your Impact** As a Customer Experience Specialist, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life and discovering new challenges every day. As you continue to grow and challenge yourself, you'll unlock your full potential and achieve your career goals. **Responsibilities** * **Provide Customer Support**: Respond to customer inquiries via telephone, email, or instant message, resolving simple and basic support issues. * **Handle Customer Inquiries**: Field customer inquiries and resolve issues related to address changes, processing orders, warranty, or billing/payment. * **Escalate Complex Issues**: Move complex product-related issues to the Product Support Specialist team. * **Process Customer Inquiries**: Handle a high volume of customer inquiries regarding offered products and services, resolving a targeted percentage of those inquiries. * **Troubleshoot Customer Problems**: Identify the root cause of problems and use tools and resources to determine how to resolve customer issues. * **Escalate Issues**: When unable to resolve problems in a reasonable time, escalate to the appropriate resource and follow up with coaching and mentoring. * **Track and Document Support Requests**: Ensure proper notation of customer problems or issues and update customer information accurately. * **Meet Job Standards**: Adhere to quality standards, schedule, and average handle time. * **Provide Guidance and Mentoring**: Offer guidance and mentoring to less experienced associates. * **Perform Other Related Duties**: Complete assigned tasks and responsibilities as needed. **Qualifications** * **High School Diploma or Equivalent**: A minimum of a high school diploma or equivalent is required. * **Age**: You must be at least 18 years old. * **Excellent Customer Service Skills**: Build high levels of customer satisfaction through exceptional customer service skills. * **Typing Speed**: Type at least 25 words per minute. * **PC Operation and Navigation**: Demonstrate proficiency in PC operation and navigation. * **Effective People Skills**: Show effective people skills and sensitivities when dealing with others. * **Teamwork and Communication**: Ability to work both independently and in a team environment, with excellent oral and written communication skills. * **Adaptability and Composure**: Ability to work in a constantly changing and fast-paced environment, staying composed and objective. * **Strong Listening Skills**: Demonstrate strong listening skills to effectively understand customer needs. **Being One of Our People** At Teleperformance, we're committed to creating an environment that promotes happiness from the inside out. We value our employees and provide opportunities for growth, learning, and development. When you work with us, you're part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in people's lives. **Equal Opportunity Employer** Teleperformance is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Ready to Join Our Team?** Apply now and take the first step towards a rewarding career as a Customer Experience Specialist with Teleperformance. Apply for this job