**Experienced Customer Experience Specialist – Mental Health and Wellness Services**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you have a knack for troubleshooting complex issues and empowering customers with industry knowledge? If so, we invite you to join the dynamic team at blithequark as an Experienced Customer Experience Specialist. **About blithequark** At blithequark, we're revolutionizing the way mental health and wellness services are accessed and managed. Our innovative platform connects schools, healthcare providers, and families to ensure seamless, impactful care. We're driven by a passion for making a difference in communities and empowering individuals to thrive. Join us in creating a healthier future, one connection at a time. **The Role** As an Experienced Customer Experience Specialist, you will play a vital role in delivering exceptional service and troubleshooting assistance to mental health professionals across various school districts. You will collaborate with internal teams to ensure the needs of customers are addressed in a timely, professional manner. Your expertise will be invaluable in guiding customers through the process of solving technical problems and escalating as necessary. **Key Responsibilities:** * Respond to customer inquiries via email, phone, and chat promptly and professionally, setting up Zoom meetings wherever necessary. * Troubleshoot customer issues, providing detailed explanations of platform features and offering training as needed. * Assist with the documentation of common customer queries and solutions to improve the knowledge base. * Collaborate with Customer Success and prepare them for onboarding, assisting with forms and integrations. * Follow up with customers to ensure their issues are resolved and they are satisfied with our service. * Collaborate with cross-functional teams (Product, Sales, and Engineering) to resolve complex client issues. * Write guides and tutorials for our product and how different user roles can use blithequark effectively. * Collect customer feedback and share insights with the Product team for continuous improvement. * Empower customers with industry knowledge, combining elements of healthcare language, state regulations, and privacy laws. * Assist with on-site meetings, including bringing marketing materials and things like beverages and snacks. **Qualifications:** * 1-2 years of experience in customer support or a related field, preferably in a SaaS or tech environment. * Strong written and verbal communication skills, with the ability to explain technical issues clearly and patiently. * Familiarity with CRM or ticketing systems (e.g., Hubspot, Intercom, Notion, Jira) is a plus. * Ability to manage multiple tasks while maintaining attention to detail. * Problem-solving mindset and willingness to learn. * Experience working remotely and collaborating with distributed teams. **Work Hours:** This role is remote, but candidates should be in the state of California to sometimes go onsite to assist with trainings. **Benefits:** * Competitive salary * 401K * Unlimited PTO * Healthcare stipend * Part of a fast-growing company and incredible opportunities for career growth. * Opportunity to grow into a larger role with this new emerging department at blithequark. **Why Join blithequark?** At blithequark, we're committed to creating a workplace culture that values diversity, equity, and inclusion. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits and perks to support their well-being. Join our team and be part of a dynamic and innovative organization that's making a real difference in the lives of others. **How to Apply:** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Join Our Team Today! At blithequark, we're passionate about creating a healthier future, one connection at a time. Join our team and be part of a dynamic and innovative organization that's making a real difference in the lives of others. What We Offer: * Competitive salary * 401K * Unlimited PTO * Healthcare stipend * Part of a fast-growing company and incredible opportunities for career growth. * Opportunity to grow into a larger role with this new emerging department at blithequark. Why Work with Us? * We're a fast-growing company with a dynamic and innovative culture. * We're passionate about making a difference in the lives of others. * We offer a range of benefits and perks to support your well-being. * We're committed to creating a workplace culture that values diversity, equity, and inclusion. How to Apply: * Please submit your resume and a cover letter outlining your experience and qualifications. * We can't wait to hear from you! Join Our Team Today! Don't miss out on this exciting opportunity to join our team and make a meaningful impact in the lives of others. Apply now and be part of a dynamic and innovative organization that's changing the way mental health and wellness services are accessed and managed. 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