**Experienced Customer Experience Specialist I – Banking and Financial Services**

At arenaflex, we're dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! As a responsible employer since 1936, we stand firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. With over 60 locations in Oklahoma and Kansas, we offer a variety of excellent career opportunities in a dynamic and fast-paced environment. As a Customer Experience Specialist I at arenaflex, you'll play a vital role in providing exceptional customer service via the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services. If you're passionate about delivering outstanding customer experiences, possess excellent communication skills, and thrive in a team environment, we encourage you to apply for this exciting opportunity. **Job Summary:** As a Customer Experience Specialist I, you'll be responsible for providing top-notch customer service, resolving customer inquiries and concerns, and promoting arenaflex products and services to existing customers. You'll work closely with customers and branches to address their needs, provide solutions, and ensure their satisfaction and retention. If you're a customer-focused individual with a strong analytical and problem-solving mindset, we invite you to join our team and contribute to our mission of delivering exceptional customer experiences. **Key Responsibilities:** * Provide exceptional customer service via the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services. * Assist customers and branches with technical assistance, account inquiries, and transactions, while following arenaflex, regulatory, and legal compliance requirements. * Effectively resolve customer concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed. * Promote and educate customers relative to products that will further benefit their banking experience with arenaflex. * Navigate a computerized system of tracking, information gathering, and/or troubleshooting while analyzing problems quickly, leading conversations toward logical conclusions, and clearly defining solutions for customers. **Duties and Responsibilities:** * Account Inquiry, Funds Transfers, Online Banking Password Resets, IVR Password Resets * ATM Checkcard Information, Stop Payments, Verify Funds, Transaction Research * Card Research (Limit Increases and Foreign Exemptions), Check Orders, Disputes ACH and Card) Forgeries and Fraud * Loan Payments and Payoffs, Fresh Start Agreements, Loans, Wire Transfers * New Account Information, Rewards Account Information and Qualifications, Quote Interest Rates (DDA, SAV, CD, and IRA), Bounce Protection and Reg-E (Enhanced Bounce) **Management can assign or reassign duties and responsibilities to this job at any time as needed.** **Customer Experience Specialists I will be required to work a minimum of (1) year in the Call Center before posting for positions outside the department.** **Requirements:** * One (1) year of customer service experience. * Call Center experience preferred. * High school diploma or GED required. **Job-Specific Skills & Knowledge:** * Strong telephone, reading comprehension, and communication skills, both verbal and written. * Strong customer service skills to assist customers with ease and communicate with professionalism and care. * Strong analytical and problem-solving skills with the ability to make decisions independently. * Must possess a can-do attitude in order to look for positive solutions to customer and department situations. * Knowledge of various banking and cash management products and systems. * Ability to work in a fast-paced phone environment. * Ability to multitask while taking phone calls, chat sessions, emails, etc. * Typing ability. * Strong client focus with excellent problem-solving and decision-making skills. * Positive attitude and ability to work well in a team environment. * Proficient in applicable computer systems (Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer). **Working Conditions:** Individuals in the Customer Experience Specialist I position must be able to perform essential functions within these documented working conditions and physical demands with or without reasonable accommodation. This position is in an office environment within a climate-controlled call center, which may be in the basement of some facilities. There is frequent use of the telephone, computer, and other office equipment associated with this position. Call Center employees are seated at personal desks for most of the day. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team or independently. Due to the fast-paced environment of the call center, individuals must maintain a pleasant/cooperative attitude during times of high call volume. The individual must be capable of working harmoniously with diverse personalities of co-workers and internal customers. This position requires regular and reliable attendance and the ability to work varying hours. **Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.** **arenaflex is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans' status, sex, national origin, physical or mental disability, or any other legally protected class.** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and contribute to our mission of building Relationships, contributing to our Communities, and embracing our Boldness! Apply Job! Apply for this job