Experienced Customer Experience Manager for Union Benefits – Fully Remote Opportunity with Comprehensive Training and Support

Welcome to blithequark: Revolutionizing Work-Life Balance and Achieving Success Are you ready to embark on a journey that transforms your professional life while maintaining a perfect balance with your personal life? Look no further than blithequark, where our fully virtual and work-from-home team is dedicated to achieving remarkable success without compromising on precious family moments. As a leader in providing permanent and portable benefits to members of labor unions, veteran groups, and associations across the US and Canada, we are proud to offer a unique opportunity for a Customer Experience Manager to join our team. About blithequark At blithequark, we take pride in being the only company contracted with over 44,000 different labor unions, veteran groups, and associations. Our mission is to provide their members with benefits that never expire, even if they change jobs or retire. This distinctive position allows our team members to work directly with union members, ensuring they receive the benefits they need and deserve. With a strong foundation built on trust, integrity, and customer satisfaction, we are committed to making a positive impact on the lives of our members. What Makes This Opportunity Unique? Unlike many other positions in the industry, all the leads you will work with at blithequark are third-party generated by union presidents. This means you won't need to engage in cold calling or soliciting, allowing you to focus on what matters most – providing exceptional customer experience and support to our members. Upon joining our team, you will undergo a comprehensive training program, which includes passing an exam. This training is designed to equip you with the knowledge, skills, and tools necessary to excel in your role and make a meaningful difference in the lives of our members. Key Responsibilities Develop and maintain strong relationships with union members, understanding their needs and providing tailored support and guidance. Utilize excellent communication skills, including active listening and effective problem-solving, to resolve member inquiries and concerns. Collaborate with internal teams to ensure seamless delivery of benefits and services to our members. Stay up-to-date with industry developments and best practices, applying this knowledge to continuously improve our services and member experience. Participate in weekly training sessions led by top industry leaders, expanding your knowledge and refining your skills. Essential Qualifications To succeed as a Customer Experience Manager at blithequark, you will need to possess the following essential qualifications: Excellent Communication Skills: The ability to communicate effectively with members, understand their needs, and provide clear and concise information. Learning Mindset: A willingness to learn and adapt to new situations, technologies, and processes. Independent and Team Player: The ability to work independently and as part of a collaborative team, contributing to a positive and supportive work environment. Tenacious Work Ethic: A strong work ethic and drive for success, with a focus on delivering exceptional results and continuously improving performance. Preferred Qualifications In addition to the essential qualifications, the following preferred qualifications will be advantageous in this role: Previous Experience in Customer-Facing Roles: Experience in customer-facing roles, preferably in the insurance or benefits industry. Knowledge of Labor Unions and Associations: Familiarity with labor unions, veteran groups, and associations, and an understanding of their needs and challenges. Technical Skills: Proficiency in using technology, including CRM software, to manage member interactions and data. Skills and Competencies To excel in this role, you will need to demonstrate the following skills and competencies: Active Listening: The ability to listen attentively to members, understand their concerns, and respond appropriately. Problem-Solving: Effective problem-solving skills, with the ability to analyze issues and develop creative solutions. Time Management: Strong time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Adaptability: The ability to adapt to changing circumstances, priorities, and deadlines. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Experience Manager, you will have access to: Comprehensive Training Program: A comprehensive training program, including an exam, to equip you with the knowledge and skills necessary to excel in your role. Weekly Training Sessions: Weekly training sessions led by top industry leaders, expanding your knowledge and refining your skills. Career Advancement Opportunities: Opportunities for career advancement and professional growth within the company. Industry-Leading Resources: Access to industry-leading resources and cutting-edge technology to excel in your role. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. As a fully virtual and work-from-home team, we offer: Flexible Schedule: A personalized schedule, allowing you to balance your work and personal life. 100% Remote Position: The convenience of a 100% remote position, eliminating commutes and offering a truly flexible lifestyle. Collaborative Team: A collaborative and supportive team environment, with opportunities for networking and professional growth. Recognition and Rewards: Recognition and rewards for outstanding performance, contributing to a positive and motivating work environment. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Weekly Pay: Weekly pay, providing you with a steady and reliable income stream. Comprehensive Life Insurance Coverage: Comprehensive life insurance coverage, safeguarding your future and providing peace of mind. Health Insurance Reimbursement: Health insurance reimbursement, prioritizing your well-being and providing financial support. Other Benefits: Access to other benefits, including industry-leading resources and cutting-edge technology. Conclusion If you are a motivated and customer-focused individual, looking for a challenging and rewarding role, we encourage you to apply for the Customer Experience Manager position at blithequark. With our comprehensive training program, industry-leading resources, and supportive work environment, you will have the opportunity to excel in your career and make a meaningful difference in the lives of our members. Don't miss out on this exciting opportunity to join our team and take the first step towards a fulfilling and successful career. Apply now and discover the blithequark difference! Apply for this job