**Experienced Customer Experience Chatroom Operator – Humanized Conversational Support**

**Join arenaflex, a leading provider of AI-powered conversational outreach solutions, as we revolutionize the way enterprises connect with consumers.** Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two conversations are the same? If so, we invite you to join our team as an Experienced Customer Experience Chatroom Operator. As a key member of our Conversion Improvement team, you will play a vital role in humanizing our automated conversations, ensuring that our clients' customers receive personalized support that exceeds their expectations. **About arenaflex** arenaflex is a cutting-edge technology company that enables enterprises to connect with consumers through innovative, AI-powered conversational outreach strategies. Our platform has handled over half a billion humanized conversations to date, making us the platform of choice for some of the world's most recognizable enterprises. With a focus on empowering enterprises to capture intent and drive meaningful conversations, we've experienced rapid growth since our founding in 2016. We're now looking to accelerate the next era of growth and expansion, and we need talented individuals like you to join our team. **Job Overview** As an Experienced Customer Experience Chatroom Operator, you will be responsible for providing humanized support to our clients' customers through our chatroom platform. You will work closely with our natural language processing model to ensure that our automated conversations are accurate, relevant, and compliant with industry regulations. Your primary responsibilities will include: * Responding to inbound messages via our chat room in a timely and accurate manner (less than 30 seconds) * Creating ad-hoc responses that are relevant, appropriate, and compliant with industry regulations * Escalating conversations to leadership when necessary * Documenting frequently asked questions for continual improvement * Maintaining 98% or above accuracy in response handling * Maintaining a Replies per Hour rate of 60 replies per hour worked * Other projects as assigned **Required Skills/Abilities** To succeed in this role, you will need: * Experience in a customer service chatroom environment * Experience with writing responses to consumers in a real-time, chat-based environment * Familiarity with verticals like Automobile Insurance, Health Insurance, and Prescription Drug Plans * Professionalism in all interactions * Exceptional attention to detail, high standard of excellence/perfection * Comfortability on a computer, advanced typing skills (no hunting and pecking allowed) * Good grammatical, spelling, and logic skills (free typed responses must be grammar-checked and spell-checked) * Exceptional verbal, communication, and written skills * Reliable and responsible to a designated schedule * Must have reliable strong internet/WiFi **Education** While a high school diploma or equivalent is required, a college degree is a plus. **Core Values** At arenaflex, we live by four core values that guide our behavior and decision-making: * **Lean**: We strive to find the right balance between administration and action. We avoid over-complicating tasks and focus on streamlining processes to ensure efficiency and effectiveness. * **Passion**: We're passionate about delivering exceptional experiences and exceeding our clients' expectations. We take on additional projects and roles to help our teams and clients succeed. * **Happiness**: We believe that happiness is essential to success. We prioritize work-life balance and offer benefits that support our employees' overall well-being. * **Improve**: We're committed to continuous improvement and innovation. We seek out new ways to streamline and improve our processes, and we bring those improvements to leadership. **Career Growth Opportunities and Learning Benefits** As an Experienced Customer Experience Chatroom Operator, you will have opportunities to grow and develop your skills in a dynamic and supportive environment. You will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities to take on additional projects and roles to expand your responsibilities and expertise * Regular feedback and coaching to help you achieve your career goals * A collaborative and inclusive work environment that values diversity and promotes teamwork **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from anywhere, at any time. You will be part of a global team that is passionate about delivering exceptional experiences and exceeding our clients' expectations. Our company culture is built on four core values: * **Lean**: We strive to find the right balance between administration and action. * **Passion**: We're passionate about delivering exceptional experiences and exceeding our clients' expectations. * **Happiness**: We believe that happiness is essential to success. We prioritize work-life balance and offer benefits that support our employees' overall well-being. * **Improve**: We're committed to continuous improvement and innovation. **Compensation, Perks, and Benefits** As an Experienced Customer Experience Chatroom Operator, you will be eligible for a competitive salary, benefits package, and perks that include: * A comprehensive benefits package that includes medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options * Professional development opportunities and training programs * Access to cutting-edge technology and tools * A collaborative and inclusive work environment that values diversity and promotes teamwork **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Job! Apply for this job