**Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where creativity and innovation are encouraged? If so, we invite you to join blithequark's team as a part-time Customer Experience Advisor, working remotely from Nashville. As a key member of our customer-facing team, you will play a vital role in shaping the blithequark experience, ensuring that every interaction with our customers is nothing short of wonderful. **About blithequark** At blithequark, we're on a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, reimagining everything that a company and industry can be. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it. We're driven by creativity, empathy, and innovation, and we're committed to making a positive impact on the world. **What You'll Do** As a Customer Experience Advisor, you'll be responsible for delivering exceptional customer service, supporting customers via email and live chat, and learning our internal management system to efficiently process sales orders and maintain customer relationships. You'll also use internal communication software to interact with your teammates, management, and other departments, and dream up solutions for even the smallest trends and pain points to optimize each customer's experience. **Key Responsibilities:** * Deliver nothing-but-wonderful customer service by supporting customers via email and live chat * Learn our internal management system in order to efficiently process sales orders and maintain customer relationships * Use internal communication software to interact with your teammates, management, and other departments * Dream up solutions for even the smallest trends and pain points so we can optimize each customer's experience * Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience * Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate and informative responses to customers **Who You Are** We're looking for a self-starter who takes ownership of (and pride in) their work, a creative and innovative problem solver who continually thinks outside the box, and a sensitive and skillful communicator (both online and offline!) who can adapt their tone and communication style depending on their audience. You're eager to learn new technology systems and procedures, able to juggle many tasks at once while remaining extremely organized and attentive to detail, and highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!). You're also able to stay energized and motivated in a high-volume work environment with limited supervision, and excited to represent blithequark and facilitate meaningful customer interactions. **Requirements:** * Able to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome) * Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts * Able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT * Available evenings and weekends, including during the holiday season * Has reliable high-speed internet connection with access to your router – a laptop and all necessary equipment will be provided! * Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE) **Extra Credit:** * Customer service experience * Experience working from home **About Our Culture:** At blithequark, we're committed to creating a workplace that's inclusive, equitable, and transparent. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to building a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of our team. We're proud to have been named a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign, and we're committed to continuing to build a workplace that's based on inclusive behaviors and equitable systems. **Benefits and Perks:** * Competitive hourly rate of $13.00 * Opportunity to work with a dynamic and innovative company that's making a positive impact on the world * Flexible, remote work arrangement * Access to a comprehensive benefits package, including medical, dental, and vision insurance * Opportunities for professional growth and development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to a range of employee resource groups and networking opportunities **How to Apply:** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant work samples or references. We can't wait to hear from you! Apply Job! Apply for this job