**Experienced Customer Engagement Senior Analyst – GCC Africa Remote**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's Global Capability Centre Africa as a Customer Engagement Senior Analyst. In this exciting role, you will play a critical part in shaping the future of customer engagement, working closely with cross-functional teams to design, develop, and deliver innovative solutions that meet the evolving needs of our customers. **About blithequark** blithequark is a leading provider of information solutions that help businesses and individuals make informed decisions. Our company is built on a foundation of innovation, collaboration, and a commitment to excellence. We pride ourselves on creating a welcoming and energetic environment that encourages creativity, experimentation, and continuous learning. Our culture values flexibility, continuous improvement, and openness, and we offer a unique opportunity to combine technology with client relations and support. **What We'll Bring** As a valued member of our team, you can expect: * A dynamic and supportive work environment that fosters collaboration and innovation * Flexible time off and workplace flexibility to balance your work and personal life * Opportunities for continued professional growth through support of tuition reimbursement, conferences, and seminars * A culture that encourages you to hone your current skills and build new capabilities, while discovering your genius * A unique opportunity to combine technology with client relations and support **What You'll Bring** We're looking for a seasoned professional with a strong background in customer engagement, sales, and technical analysis. If you have: * A Bachelor's degree and relevant work experience, preferably in the Financial Services industry * Excellent communication and interpersonal skills, with experience in internal and external customer-facing roles * The ability to translate technical and functional requirements and collaborate with technical counterparts * Strong problem-solving skills and the ability to act decisively in fast-paced, frequently changing environments * High experience of proven ability to work independently, manage simultaneous assignments, and effectively prioritize workload with competing priorities * Familiarity with working with data and a strong attention to detail **Preferred Qualifications** While not required, we would love to see: * Experience in the credit reporting, financial services, or direct marketing industry * Excellent interpersonal and communication skills * ETL/API knowledge * Attention to detail and the ability to work in a fast-paced environment * Well-organized and able to capture data effectively **Impact You'll Make** As a Customer Engagement Senior Analyst, you will contribute to the full system lifecycle, from customer and sales engagement to requirements gathering and criteria analysis. You will assist the technical team in developing an end-to-end processing solution that includes design, setup, test, delivery, and documentation. You will also validate batch and online system setup and output, based on requirements from the customer, and communicate directly with customers to audit the results. **Impact You'll Make:** * Contribute to the full system lifecycle, from customer and sales engagement to requirements gathering and criteria analysis * Assist the technical team in developing an end-to-end processing solution that includes design, setup, test, delivery, and documentation * Validate batch and online system setup and output, based on requirements from the customer * Communicate directly with customers to audit the results * Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery **Work Environment and Culture** As a remote employee, you will work from the comfort of your own home, with a minimum of a 100 Meg Fibre line required. You will be expected to upgrade your line or install fibre to work effectively. This role may require occasional in-person attendance at work-related events at the discretion of management. We value flexibility, continuous improvement, and openness, and we offer a unique opportunity to combine technology with client relations and support. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A comprehensive benefits program that includes medical, dental, and vision coverage * A 401(k) or equivalent retirement plan * Flexible time off and workplace flexibility * Opportunities for continued professional growth through support of tuition reimbursement, conferences, and seminars * A culture that encourages you to hone your current skills and build new capabilities, while discovering your genius **How to Apply** If you're a motivated and experienced professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job