Experienced Customer Development Manager – Driving Volume, Revenue, and Customer Relationship Growth through Proactive Account Management and Sales

Introduction to arenaflex arenaflex is a leading organization dedicated to driving innovation and excellence in the industry. With a strong commitment to customer satisfaction and relationship building, we are seeking an experienced Customer Development Manager to join our team. As a key member of our NAOU Sales Organization, you will play a crucial role in driving volume, revenue, and advancing customer relationships through proactive account management and sales of complex volume-driving initiatives. Job Summary The Customer Development Manager will support and/or sell against a portfolio of accounts that require complex phone sales interactions and strong collaboration with assigned account teams. This role is an individual contributor, directly responsible for achieving individual performance metrics and account team metrics as assigned. The ideal candidate will be flexible, able to identify and quickly assess opportunities, and demonstrate the value of arenaflex through words, actions, and example. Key Responsibilities Complete proactive customer contacts via telephone to key decision-makers to build relationships and gain support and commitment to execute initiatives and sales programs. Conduct regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer. Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customers) to prioritize potential focus areas. Coordinate implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility to execute plans. Participate in contract negotiations/re-negotiations with customers and the arenaflex system to formalize agreements. Manage customer marketing reimbursements and local store funding programs to drive business results. Accurately capture customer interactions through current CRM systems. Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives. Provide feedback to the Customer Development Leadership Team on potential opportunities to improve individual and team performance. Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within arenaflex. Requirements To be successful in this role, you will need: A Bachelor's Degree. 1+ years of frontline sales experience preferred. Experience in effectively communicating with and influencing customers. Proven ability to problem-solve and provide viable solutions based on customer and company needs. Proven ability to provide quality customer service. Strong verbal and written communication skills. Effective collaborating skills. Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions. Strong time management and organizational skills, able to manage time, establish priorities, and accomplish objectives. Essential Skills and Competencies The ideal candidate will possess: Account Management: Ability to manage and grow customer relationships. Business Acumen: Understanding of business principles and practices. Communication: Strong verbal and written communication skills. Cross-Functional Teamwork: Ability to work effectively with various teams and stakeholders. Customer Interactions: Ability to build and maintain strong customer relationships. Customer Relationship Management (CRM): Ability to use CRM systems to manage customer interactions. Influencing: Ability to influence customers and internal stakeholders. Inside Sales: Experience with phone sales and account management. Prioritization: Ability to prioritize tasks and manage time effectively. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Development Manager, you will have access to: Individual Development Plans to support your career growth and development. Ongoing training and development opportunities to enhance your skills and knowledge. Opportunities to work with cross-functional teams and stakeholders to broaden your understanding of the business. A culture that values continuous learning and improvement. Work Environment and Company Culture arenaflex is dedicated to creating a work environment that is inclusive, supportive, and empowering. Our culture is built on four key behaviors: Curious: We encourage curiosity and a willingness to learn and explore new ideas. Empowered: We empower our employees to take ownership and make decisions that drive results. Inclusive: We value diversity and inclusion, and strive to create a workplace where everyone feels welcome and valued. Agile: We are adaptable and responsive to changing circumstances, and encourage our employees to be flexible and open to new opportunities. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: A salary range of $81,800 - $100,900, depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position. Opportunities for career growth and development. A dynamic and supportive work environment. Conclusion If you are a motivated and results-driven sales professional looking for a new challenge, we encourage you to apply for the Customer Development Manager role at arenaflex. With a strong commitment to customer satisfaction and relationship building, we offer a dynamic and supportive work environment that values continuous learning and improvement. Join our team and take the first step towards a rewarding and successful career with arenaflex. Apply for this job