**Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German Speaking**

Are you a seasoned professional with a passion for delivering exceptional customer service in the international health market? Do you have a strong background in managing cloud services and a proven track record of driving success in a fast-paced, dynamic environment? If so, we invite you to join our team at blithequark as an Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German Speaking. At blithequark, we are committed to providing innovative, customer-centric solutions that meet the evolving needs of our clients. As a key member of our international team, you will play a critical role in ensuring the highest level of service delivery and quality, while collaborating with top management to drive business success. With a strong focus on cloud services, including Open Sovereign Cloud (OSC), Client Application Operation (CAO), and FCI, you will have the opportunity to work on exciting projects and develop your skills in a rapidly growing industry. **FOCUS AREA:** As an Experienced Customer Delivery Manager, you will be responsible for managing service quality, optimizing portfolios, and collaborating with top management to drive success. Your key areas of focus will include: - Responsible for Cloud like Open Sovereign Cloud (OSC) /Client Application Operation (CAO) / FCI - Oversee end-to-end customer delivery within Cloud Managed Services - Ensure high-quality service delivery and handle escalations related to service quality - Manage customer-impacting projects, including Transformation and Transition (T&T) **Responsibilities:** As a key member of our team, you will be responsible for the following: - Oversee end-to-end customer delivery within Cloud Managed Services - Ensure high-quality service delivery and handle escalations related to service quality - Manage customer-impacting projects, including Transformation and Transition (T&T) - Collaborate with Delivery teams to enhance efficiency and implement improvement measures - Handle escalation management and take action as needed - Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects - Lead and coordinate interdisciplinary project teams, both nationally and internationally - Engage with top management internally and externally to develop global cooperation strategies **Language Requirements:** As a German-speaking professional, you will be required to: - Fluency in German is essential for direct customer interaction - Proficiency in English is required for communication with international teams **Required Knowledge and Skills:** To succeed in this role, you will need to possess the following skills and knowledge: - Experience managing project scope based on budget and contract size - Ability to plan operations and strategize service delivery in terms of time, quality, and cost - Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities - Strong understanding of cloud computing, cloud platform best practices, and most importantly, experience with Sovereign Cloud and TSI standard service delivery processes - Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management) - Accuracy in financial management and invoicing - Evaluate and approve cost and transition strategies within deals - Collaborate with Delivery teams to enhance efficiency and implement improvement measures - Handle escalation management and take action as needed - Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects - Lead and coordinate interdisciplinary project teams, both nationally and internationally - Engage with top management internally and externally to develop global cooperation strategies **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to supporting the growth and development of our employees. As an Experienced Customer Delivery Manager, you will have access to: - Opportunities for career advancement and professional growth - Training and development programs to enhance your skills and knowledge - Collaborative and dynamic work environment with a global team - Flexible working arrangements to support work-life balance - Recognition and rewards for outstanding performance **Work Environment and Company Culture:** As a member of our international team, you will be part of a dynamic and collaborative work environment that values innovation, customer-centricity, and teamwork. Our company culture is built on the following principles: - Customer focus: We are committed to delivering exceptional service to our clients. - Innovation: We encourage creativity and innovation in all aspects of our business. - Collaboration: We work together as a team to achieve our goals. - Continuous learning: We invest in the growth and development of our employees. - Diversity and inclusion: We value diversity and promote an inclusive work environment. **Compensation, Perks, and Benefits:** As an Experienced Customer Delivery Manager at blithequark, you can expect a competitive salary and benefits package, including: - Competitive salary and bonus structure - Comprehensive health insurance - Retirement savings plan - Paid time off and holidays - Flexible working arrangements - Professional development opportunities - Recognition and rewards for outstanding performance **Join Our Team:** If you are a motivated and experienced professional with a passion for delivering exceptional customer service, we invite you to join our team at blithequark. Apply now to become an Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German Speaking and take the first step towards a rewarding and challenging career with a global leader in the ICT industry. **Note:** Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. Apply for this job