Experienced Customer Contact Technician – Remote Retail Specialist for Inbound Call Center Operations at blithequark

Introduction to blithequark and the Role At blithequark, we are dedicated to providing exceptional customer service experiences that exceed our customers' expectations. As a leader in the retail industry, we understand the importance of having a skilled and knowledgeable team that can effectively address customer inquiries and concerns. We are seeking an experienced Customer Contact Technician to join our remote team, where you will play a vital role in resolving customer complaints and promoting our products and services. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. Key Responsibilities As a Customer Contact Technician at blithequark, you will be responsible for a range of duties, including: Answering inbound calls related to federal debts, collections, and returned checks, and taking appropriate actions based on the account status Reviewing and researching customer accounts to resolve inquiries and complaints in a timely and professional manner Documenting collection efforts made according to policies and procedures, and maintaining accurate records of customer interactions Promoting products and services related to ECP Military Star and E-Commerce, and maintaining and improving quality results by adhering to standards, guidelines, policies, and procedures Handling customer and Exchange inquiries on ESSO accounts, including ration balance, credit balance, refund of credit balance, plate deactivation, and other related issues Performing other duties as assigned, and contributing to the overall success of the customer contact team at blithequark Essential Qualifications To be successful in this role, you will need to have: At least one year of customer service, customer relations, or retail operations experience, with a proven track record of delivering exceptional customer service Prior experience in a call center environment is preferred, with knowledge of call center software and technology Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment Basic computer skills, including proficiency in Microsoft Outlook and Microsoft Word Preferred Qualifications In addition to the essential qualifications, we are looking for candidates with: Experience with account services, ATN, credit card management systems, CCD, CVS, and other related software and systems Intermediate-level skills in Microsoft Excel, with the ability to analyze data and prepare reports Experience with Microsoft PowerPoint, with the ability to create presentations and communicate effectively with stakeholders Typing speed of 30 words per minute, with accuracy and attention to detail Skills and Competencies To succeed in this role, you will need to possess a range of skills and competencies, including: Customer service skills : the ability to deliver exceptional customer service, with a focus on resolving customer complaints and promoting products and services Communication skills : strong verbal and written communication skills, with the ability to communicate effectively with customers, stakeholders, and team members Problem-solving skills : the ability to analyze problems and develop effective solutions, with a focus on resolving customer inquiries and complaints Technical skills : proficiency in Microsoft Office software, including Outlook, Word, and Excel, with the ability to learn new software and systems Time management skills : the ability to work effectively in a fast-paced environment, with multiple priorities and deadlines Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Contact Technician, you will have access to a range of training and development opportunities, including: Comprehensive training program, with a focus on customer service, communication, and technical skills Ongoing coaching and feedback, with regular performance evaluations and opportunities for growth and development Opportunities for advancement, with a range of career paths and opportunities for professional growth Access to a range of learning resources, including online courses, workshops, and conferences Work Environment and Company Culture At blithequark, we are proud of our company culture, which is built on a foundation of respect, integrity, and teamwork. As a Customer Contact Technician, you will be working in a remote environment, with a range of tools and resources to support your success. Our company culture is characterized by: Collaboration : a focus on teamwork and collaboration, with a range of opportunities for cross-functional work and communication Innovation : a commitment to innovation and continuous improvement, with a range of opportunities for creative problem-solving and idea generation Respect : a culture of respect, with a focus on diversity, equity, and inclusion Fun : a fun and dynamic work environment, with a range of opportunities for socialization and team-building Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: Salary range : $20.00 - $33.46 per hour, with opportunities for overtime and bonuses Benefits package : a comprehensive benefits package, including medical, dental, and vision coverage, with a range of options for employees and their families Paid time off : a generous paid time off policy, with a range of options for vacation, sick leave, and holidays Retirement savings plan : a retirement savings plan, with a range of options for employees to save for their future Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Contact Technician, you will be working in a dynamic and fast-paced environment, with a range of opportunities for growth and development. With a competitive compensation package, a comprehensive benefits package, and a range of perks and benefits, this is an opportunity not to be missed. Apply today to join our team at blithequark and start your journey to a rewarding and challenging career in customer service. Apply for this job