**Experienced Customer Care Specialist – Fiber-Rich Internet Connection Support**

At blithequark, we're revolutionizing the way communities connect with cutting-edge technology. As a Customer Care Specialist, you'll be at the forefront of delivering exceptional customer experiences, ensuring our customers receive top-notch support for their fiber-rich internet connections. If you're passionate about providing world-class service and have a knack for problem-solving, we want to hear from you. **About blithequark** We believe that every community deserves access to fast, reliable, and affordable technology. That's why we're building a network that's faster, more reliable, and free from the red tape and hidden fees that often come with traditional internet service providers. With up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we're not only providing the best fiber connections in your community but also meeting the growing needs for how you live, work, and connect. **Job Summary** As a Customer Care Specialist, you'll be the primary point of contact for our customers, handling inbound service calls related to billing and technical support. You'll own the customer interaction from start to finish, ensuring that every issue is resolved efficiently and effectively. If you're a customer service rockstar with a passion for delivering exceptional experiences, we want you to join our team. **Key Responsibilities** * Support billing calls by processing payments, educating customers on their billing cycle, payment due dates, and the impact of non-pay status * Accurately educate customers on general charges to their account based on package and prorations when changes are made to the package * Proactively review customers' accounts and educate them on additional service options * Support all blithequark video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues * Escalate any customer issues that may be indicative of larger network issues * Perform all other related duties as assigned **What You'll Need** * At least one year of customer service experience, with prior call center experience a plus * High school diploma or GED required * Ability to define problems, collect data, establish facts, and solve practical issues * Effective communication skills, including the ability to communicate complex technical support and billing information to customers * Excellent written and verbal communication skills, including active listening skills and telephone etiquette * Good analytical and problem-solving skills * Great organizational and interpersonal skills * Ability to maintain professionalism in challenging and/or changing situations * Must be able to pass a background and drug test prior to employment **Why Work at blithequark?** * Competitive compensation package, including annual bonus eligibility * Comprehensive benefits package, including medical, dental, vision, life, and 401(k) * Generous vacation and paid sick time, plus paid holidays and personal days * Professional development opportunities with an emphasis on internal promotion * Employee discounts on blithequark services, including internet * Progressive and inclusive work culture that provides flexibility, support, and resources for career growth **Work Environment and Culture** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us. We offer a range of benefits and perks, including: * Flexible work arrangements to support work-life balance * Opportunities for professional development and growth * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to the latest technology and tools to support your success **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **How to Apply** If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our team and be a part of revolutionizing the way communities connect with cutting-edge technology. Apply Job! Apply for this job