**Experienced Customer Care & Sales Representative – Work from Home Opportunity**

**Join arenaflex's dynamic team and unlock your potential as a Customer Care & Sales Representative. As a key member of our remote team, you will play a vital role in delivering exceptional customer experiences, resolving customer inquiries, and driving sales growth. If you're passionate about providing top-notch service, have a knack for sales, and are eager to work in a fast-paced, dynamic environment, we want to hear from you!** **About arenaflex** At arenaflex, we're passionate about empowering people to unlock their technology's full potential. With a team of over 17,000 employees worldwide, we've helped more than 300 million people around the globe. Our innovative technology solutions and comprehensive protection plans have earned us a reputation for delivering award-winning customer experiences. We're committed to building lasting relationships with our customers by providing products that meet their needs and exceeding their expectations. **Our Leadership Principles** At arenaflex, we believe that every individual is a leader, regardless of their role. Our 5 Leadership Principles guide us in our everyday interactions and help us achieve our goals: * **Put Customers First**: We prioritize our customers' needs and deliver exceptional experiences that exceed their expectations. * **Play A Team Sport**: We collaborate, communicate, and support each other to achieve our goals and drive success. * **Take Ownership**: We take responsibility for our actions, decisions, and outcomes, and strive to continuously improve and grow. * **Collaborate and Then Commit**: We work together to achieve our goals, and once we've committed to a plan, we execute it with passion and dedication. * **Reach Full Potential**: We empower each other to reach our full potential, and we celebrate our successes and learn from our setbacks. **The Role** As a Customer Care & Sales Representative, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and driving sales growth. Your primary responsibilities will include: * **Evaluating and assisting with customer concerns**: You will listen to customers' needs, provide accurate information, and resolve their issues in a timely and professional manner. * **Selling arenaflex's smart home and other products on every call**: You will engage with customers to understand their technology needs and sell protection and tech support solutions that meet their requirements. * **Explaining device capabilities, wireless carrier data product offerings, and company policies**: You will provide customers with clear and concise information about our products and services, and help them make informed decisions. * **Meeting goals and growing from feedback and coaching**: You will set and achieve sales and customer experience goals, and continuously improve your skills and knowledge through feedback and coaching. * **Escalating calls to the appropriate tier of customer service function**: When necessary, you will escalate calls to the appropriate team member to ensure that customers receive the support they need. **What We're Looking For** We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service and driving sales growth. To be successful in this role, you will need: * **High school diploma or equivalent**: You will have a solid educational foundation and a strong work ethic. * **Customer service experience and a desire to upsell to customers**: You will have a proven track record of delivering exceptional customer service and a desire to sell and promote our products and services. * **Ability to retain knowledge**: You will be able to learn and memorize product information and customer information, and apply that knowledge to deliver exceptional customer experiences. * **Attention to detail**: You will provide care and attention to every customer issue, and ensure that customers receive the support they need. * **Friendly, professional, and respectful demeanor**: You will project a warm and friendly demeanor, exhibit professionalism and respect, and politely address customers' concerns. * **Flexible and adaptable**: You will be able to meet the needs of each customer, adapt to changing business needs, and work effectively in a fast-paced environment. * **Organization and multitasking skills**: You will be able to multitask with speed and accuracy, and prioritize tasks to meet customer needs and business objectives. * **Problem-solving skills**: You will be able to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service. * **Dedication and reliability**: You will have a reliable track record of attendance and performance, and be committed to delivering exceptional customer experiences. * **Computer literacy**: You will be able to type 25-35 words per minute and learn call center software, and have a basic understanding of computer hardware and software. * **Working knowledge of multiple hardware platforms and operating systems**: You will have a working knowledge of Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications. * **Bilingual skills are a plus**: You will have the ability to communicate effectively with customers in multiple languages. * **Ability to achieve sales and customer experience goals and objectives**: You will be able to set and achieve sales and customer experience goals, and continuously improve your skills and knowledge through feedback and coaching. **Work at Home Requirements** To work from home as a Customer Care & Sales Representative, you will need to meet the following requirements: * **Distraction-free workplace**: You will need to work in a quiet and distraction-free environment that meets arenaflex's standards. * **Ergonomically set workspace**: You will need to set up your workspace to meet arenaflex's ergonomic standards, including a comfortable chair, desk, and monitor. * **Minimum internet speed requirements**: You will need to have a minimum internet speed of 10 Mbps download speed / 5 Mbps upload speed. * **Hard-wired internet connection**: You will need to have a hard-wired internet connection, and not use Wi-Fi or hotspots. **Benefits and Perks** As a Customer Care & Sales Representative at arenaflex, you will enjoy a comprehensive benefits package that includes: * **Medical, dental, and vision benefits**: You will have access to affordable medical, dental, and vision benefits, with some plans averaging under $20 per paycheck for single coverage. * **Vacation time and holiday pay**: You will have access to paid vacation time and holiday pay, and be able to recharge and refocus. * **401k plan**: You will have access to a 401k plan, and be able to save for your future. * **Fun and casual work environment**: You will work in a fun and casual environment that encourages collaboration, creativity, and innovation. * **Opportunities for growth and development**: You will have opportunities to grow and develop your skills and knowledge, and advance your career. **How to Apply** If you're passionate about delivering exceptional customer experiences and driving sales growth, and meet the requirements outlined above, we want to hear from you! Please apply to this role through our website, and join our dynamic team at arenaflex. Apply for this job