**Experienced Customer Care Representative I - Hybrid (Partially Work From Home) - Now Hiring at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed the expectations of our 700,000 customers across 45 counties in Pennsylvania and 1 county in Maryland. As a responsive, engaging energy company, we pride ourselves on being a leader in the industry, and our 1,700 plus employees are the driving force behind our success. We're now hiring for a Customer Care Representative I role, offering a competitive start rate of $19.00 an hour, plus incentives, and a hybrid work environment that allows for flexibility and work-life balance. **About arenaflex** arenaflex is a natural gas and electric utility company committed to delivering reliable, safe, and affordable energy to our customers. We're passionate about making a positive impact on the communities we serve, and our employees are the key to achieving this mission. As a customer-centric organization, we strive to exceed customer expectations through exceptional service, innovative solutions, and a commitment to excellence. **Benefits and Perks** At arenaflex, we offer a comprehensive benefits package that includes: * Medical, prescription, dental, vision, and life insurance * Disability plans * 401(k) matched savings plan * Paid vacation * Company stock purchase program * Wellness programs * Tuition reimbursement * Paid parental leave * Paid volunteer time * Adoption assistance **Job Summary** As a Customer Care Representative I, you will be the first point of contact for our customers, handling a variety of incoming calls, including gas emergencies, electric outages, new service applications, billing requests, and credit and collections inquiries. You will be trained to handle complex inquiries independently or with minimal assistance, adhering to company policies and procedures, as well as Pennsylvania Utility Commission (PUC) rules and regulations. **Key Responsibilities** * Handle customer calls in a timely and professional manner, following company provided procedures * Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for reduction in the need for supervisor callbacks * Participate in voluntary and mandatory training opportunities * Assist with floor training and/or shadowing opportunities when needed * Complete special assignments as needed in a timely manner * Responsible time and attendance * Participate in mandatory and voluntary overtime as needed **Essential Qualifications** * High School Diploma or equivalent * Minimum of 1 year of experience in a customer service environment preferred * Intermediate proficiency in Microsoft Office Suite * High level capacity for multitasking independently and on a computer * Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation * Exceptional organizational and time-management skills **Preferred Qualifications** * Experience with SAP CRM and ECC systems * Previous experience working for a utility company * Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with arenaflex policies/procedures **Skills and Competencies** * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Excellent communication and interpersonal skills * Ability to adapt to changing priorities and deadlines * Strong organizational and time-management skills **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Representative I, you'll have opportunities for career progression, including: * Annual performance review and merit increase after one year of service * Eligibility for promotion consideration after two years of service and demonstrated successful progression and performance * Opportunities for training and development in areas such as leadership, communication, and problem-solving **Work Environment and Company Culture** As a hybrid employee, you'll have the flexibility to work from home and in our office, depending on the needs of the business. Our company culture is built on a foundation of respect, empathy, and open communication. We're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. **Compensation and Incentives** * Start rate of $19.00 an hour * Trainee incentive up to $500 after successful completion of training * Incentive up to $500 after three months of successful independent call-taking * Eligibility for additional incentives up to $250 a month for achieving or exceeding all scorecard metrics **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** arenaflex is an Equal Opportunity and Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives. **Pre-Employment Requirements** As a condition of employment, successful applicants will be required to pass a pre-employment drug screen. If hired, employees will be subject to substance abuse testing in accordance with arenaflex policies. arenaflex cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Apply for this job