**Experienced Customer Care Professional – Remote Customer Service Representative at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Customer Care Professional, where you'll have the opportunity to make a meaningful impact on our clients' lives and grow your skills in a supportive, collaborative team. **About blithequark** At blithequark, we're committed to exceeding expectations and setting the standard for exceptional customer service. As a leader in the industry, we're dedicated to providing our clients with unparalleled experiences, from arranging unforgettable travel and lifestyle experiences to assisting with prize recovery needs. Our team is the essence of our organization, and we're looking for talented individuals like you to join our ranks. **What You'll Achieve in This Role** As a Customer Care Professional at blithequark, you'll play a vital role in driving business growth and delivering exceptional customer experiences. Your key responsibilities will include: * **Collaborating with your team**: Assist in moving your team and its colleagues to progress by sharing knowledge, best practices, and innovative ideas. * **Providing exceptional customer service**: Convey outstanding support on inbound calls in a fast-paced, organized customer care environment by following our Client First philosophy. * **Building relationships and driving sales**: Talk with card members to understand their needs and design exceptional solutions, supporting the benefits of card enrollment, providing relevant product offers that increase customer engagement, and resulting in quantifiable value for our card members. * **Enhancing key selling skills**: Consistently improve key selling skills, including building rapport, understanding customer needs, handling complaints, and closing deals. * **Addressing client requests**: Address general and record-specific client requests; provide clear and concise information and update client account data, as needed. * **Using technology to drive results**: Utilize tools and resources to identify customized solutions and anticipate customer needs, in our commitment to our goal of keeping in touch. * **Meeting and exceeding performance objectives**: Meet and surpass performance objectives that include, but are not limited to, customer satisfaction results, sales rates, quality objectives, compliance guidelines, and efficiency targets. **Favored Capabilities** To succeed in this role, you'll need to possess: * **A strong career trajectory**: A demonstrated track record in a customer support and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, and strong written and verbal communication skills. * **Data protection and compliance**: A strong commitment to handling sensitive card member data and adhering to all administrative and compliance rules related to adjusting and sales practices. * **Consultative sales skills**: A genuine enthusiasm for consultative sales, recommending products or services tailored to each customer's needs. * **Adaptability and resilience**: The strength to effectively manage a constant flow of customer calls, adjust performance to meet various metrics, navigate change, and remain positive in challenging situations. * **Communication skills**: The ability to adjust communication style to a wide range of characters and circumstances. * **Continuous learning**: A commitment to executing feedback as a means to achieving individual and team performance objectives. * **Technical aptitude**: The ability to perform multiple tasks and navigate through computer systems and applications with speed and accuracy. * **Reliability and punctuality**: A strong work ethic, with a commitment to working on time and adhering to your schedule every day. **Additional Requirements** * **Education**: A high school diploma or equivalent is required; a bachelor's degree is preferred. * **Work environment adaptability**: All-day shift adaptability is necessary. **Join Our Team at blithequark** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to join our team at blithequark. Apply now and take the first step towards a rewarding career with a leader in the industry. Apply Job! Apply for this job