Experienced Customer Care Professional for American Express - Work from Home (Remote) Opportunity

Join the American Express Team: Elevate Your Career in a Dynamic Remote Environment American Express is on the lookout for a highly skilled and motivated Customer Care Professional to join our team on a full-time, remote basis. As a brand renowned for exceeding expectations and delivering exceptional client experiences, we're seeking professionals who share our passion for providing top-notch service and building lasting relationships with our clients. As a Customer Care Professional with American Express, you'll be at the forefront of our client-centric approach, working closely with entrepreneurs and business leaders to understand their needs and provide tailored solutions. This role is not only a fantastic opportunity to develop your skills and expertise but also a chance to be part of a prestigious organization that's setting the standard for customer service excellence. About the Role: Key Responsibilities Handle inbound calls with professionalism, engaging with clients to understand their needs and recommending suitable American Express Small Business Services (SBS) products. Demonstrate in-depth knowledge of American Express products and services, clearly communicating features, benefits, and other relevant details to clients. Continuously develop and refine your sales skills, including building rapport, understanding client needs, addressing objections, and closing deals. Provide exceptional client care by responding to account inquiries in a timely and organized manner, ensuring a high level of customer satisfaction. Maintain accurate records according to established policies and procedures. Adhere to all administrative and compliance guidelines related to servicing and sales practices, upholding the highest standards of integrity. Essential Qualifications and Skills To succeed in this role, you'll need: A minimum of two years of client support experience, with a proven track record of building client loyalty through excellent listening, consultative relationship building, and strong written and verbal communication. Demonstrated success in a client care and sales environment, with a strong ability to work in a high-pressure, metrics-driven environment. The capacity to multitask and navigate complex online systems with ease. A high school diploma or equivalent; a Bachelor's degree is preferred. We're committed to providing ongoing training and development opportunities to help you grow professionally and personally. Our industry-leading training programs will equip you with the skills and knowledge needed to excel in your role and advance your career. What We Offer: Career Growth and Benefits At American Express, we're dedicated to fostering a culture of excellence and providing our employees with the tools and resources they need to succeed. As a Customer Care Professional, you'll have access to: Ongoing training and development opportunities to enhance your skills and expertise. A competitive salary range of $20-30 per hour, depending on experience. A dynamic and supportive remote work environment that allows you to work from the comfort of your own home. A culture that values diversity, equity, and inclusion, and is committed to making a positive impact in the communities we serve. Our Work Environment and Company Culture At American Express, we pride ourselves on our collaborative and inclusive work environment. As a remote worker, you'll be part of a global team that's passionate about delivering exceptional client experiences and driving business success. Our culture is built on a foundation of respect, empathy, and teamwork, and we're committed to providing a work environment that's engaging, motivating, and rewarding. Compensation and Perks We offer a comprehensive compensation package that includes a competitive salary, benefits, and perks. While specific details may vary, we're committed to providing a rewarding and fulfilling work experience that goes beyond just a paycheck. Join Our Team: Apply Now! If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply. Even if you don't meet every qualification on our list, we'd still love to hear from you. At American Express, we're committed to finding the best talent and providing opportunities for growth and development. Don't miss this opportunity to join our team and be part of a prestigious organization that's shaping the future of customer service. Apply now and take the first step towards an exciting and fulfilling career with American Express! Apply for this job