**Experienced Customer Care Professional - Consumer Product Services at arenaflex**

Are you passionate about delivering exceptional customer experiences and building lasting relationships? Do you thrive in a fast-paced, dynamic environment where every interaction matters? If so, we invite you to join arenaflex as a Customer Care Professional - Consumer Product Services, where you'll play a vital role in shaping the future of customer service. At arenaflex, we're committed to empowering our customers to progress in incredible ways. Our global and diverse community of colleagues shares an unwavering commitment to backing our customers, communities, and each other. As a Customer Care Professional, you'll be part of a team that's dedicated to creating a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally. **About arenaflex** arenaflex is a leading provider of innovative solutions that help individuals and businesses achieve their goals. Our company is built on a foundation of integrity, trust, and a passion for delivering exceptional customer experiences. We're proud to be a global leader in our industry, and we're committed to continuing our legacy of excellence. **Role & Responsibilities** As a Customer Care Professional - Consumer Product Services, you'll be the face of arenaflex, interacting with customers every day to provide personalized solutions and exceptional service. Your key responsibilities will include: * Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment, with a keen focus on driving a Customer First mentality. * Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while reinforcing the benefits of our products and services. * Adding value for our customers through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty. * Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand. * Addressing general and account-specific customer inquiries, such as statement inquiries, card replacement, making payments, rewards redemption, and updating customer account information. * Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution. * Meeting and exceeding performance goals that include, but are not limited to, sales rates, quality goals, compliance regulations, and productivity targets, as well as customer performance metrics. **Minimum Qualifications** * Strong written and communication skills to converse effectively and naturally with customers to deepen client relationships and drive satisfaction. * Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remaining positive through change and stressful situations. * Ability to showcase humility and show care and appreciation through emotional acknowledgement of customer queries/situations on each call. * Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy. * Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices. * Driven to please by providing the ultimate experience for our customers on every interaction. * Timeliness and reliability. **Preferred Skills** * Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills. * Customer service and consultative sales environment experience preferred. * Passion for consultative sales, recommending products or solutions tailored to each customer. * Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end. **Additional Requirements** * Flexibility to work anytime between 6:00am - 2:00am, including weekends. * Hybrid Environment - on-site expectation 3 days/week. * Workplace Flexibility: Full-time. Shift flexibility requirements. **Compensation and Benefits** * Salary Range: $20.00 to $21.65 hourly + bonus + benefits. * The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. * We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities **Work Environment and Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on a foundation of trust, respect, and open communication. We believe in recognizing and rewarding our colleagues for their contributions, leadership, and impact, and we're committed to providing opportunities for growth and development. **How to Apply** If you're passionate about delivering exceptional customer experiences and building lasting relationships, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and career development opportunities. We look forward to hearing from you! Apply Now! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Apply for this job