**Experienced Customer Care Manager - Remote in Wisconsin**

**Join arenaflex as a key member of our dynamic team, where you will have the opportunity to make a real impact on the lives of our clients and their families. As a Customer Care Manager - Remote (Float), you will be responsible for managing the daily office tasks through direct support of field staff and coordination of office duties for multiple office locations. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.** **About arenaflex** arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to deliver exceptional care and support to our clients, while fostering a culture of compassion, empathy, and excellence. We are committed to making a positive impact on the lives of our clients and their families, and we are seeking a talented and dedicated individual to join our team as a Customer Care Manager - Remote (Float). **Major Duties and Responsibilities** As a Customer Care Manager - Remote (Float), you will be responsible for the following key duties and responsibilities: * **Lead Customer Care Process and Procedure**: You will be responsible for managing the daily office tasks, including the scheduling of direct care staff for private duty and medical staffing clients. * **Manage Unstaffed Shifts**: You will be responsible for managing unstaffed shifts by optimizing caregiver availability to reduce overtime and lost revenue. * **Support Multiple Locations**: You will be responsible for supporting multiple locations and managing large amounts of inbound and outbound calls in a timely manner as point person for client, family, direct care staff, and other inquiries. * **Supervise and Educate Direct Care Staff**: You will be responsible for supervising, educating, and coaching direct care staff in non-clinical matters. * **Participate in After Hours On-Call Rotation**: You will be responsible for participating in after hours on-call rotation for multiple regional locations. * **Provide Information for Statistics and Reports**: You will be responsible for providing information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities. * **Oversee Touchpoint Process**: You will be responsible for overseeing the touchpoint process and reporting results to leadership. * **Assist in Goal Development**: You will be responsible for assisting in the development of organization goals and performance improvement activities. * **Maintain Records**: You will be responsible for assuring proper maintenance of records in compliance with Human Resources, local, state, and federal laws. **Required Qualifications** To be considered for this exciting opportunity, you must meet the following required qualifications: * **Education**: A High School Diploma or equivalent is required. * **Related Work Experience**: A minimum of one (1) year of managerial or supervisory experience is required. Additionally, a minimum of two (2) years of experience in customer service in a doctor's office, hospital, medical staffing, or home health care environment is required. **Skills and Abilities** To succeed in this role, you must possess the following skills and abilities: * **Excellent Communication Skills**: You must have excellent communication skills with the ability to communicate in a professional, empathetic manner. * **Computer Skills**: You must have experience using computer programs. * **Problem-Solving Skills**: You must be a problem solver with the ability to be an innovative and creative thinker. * **Reliable Transportation**: You must be a licensed driver with reliable transportation that is insured in accordance with the organization's requirements. * **Clean Motor Vehicle Record**: You must have a clean motor vehicle record, background, and criminal record. * **HIPAA Compliance**: You must be able to adhere to HIPAA and maintain confidential information. **Working Conditions** This role is a remote position, and you will be required to work from home. However, you may be required to attend on-site meetings on occasion. **Physical Requirements** To perform the duties of this role, you must be able to: * **Remain in a Seated or Standing Position**: You must be able to remain in a seated or standing position for long periods of time. * **Visual and Hearing Acuity**: You must have visual and hearing acuity. **Career Growth Opportunities and Learning Benefits** As a Customer Care Manager - Remote (Float) at arenaflex, you will have the opportunity to: * **Develop Your Skills**: You will have the opportunity to develop your skills and knowledge in customer care, leadership, and communication. * **Grow Your Career**: You will have the opportunity to grow your career and advance to leadership positions within the organization. * **Learn from Experienced Professionals**: You will have the opportunity to learn from experienced professionals in the industry. * **Participate in Training and Development Programs**: You will have the opportunity to participate in training and development programs to enhance your skills and knowledge. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced organization that values innovation, creativity, and teamwork. We are committed to creating a work environment that is inclusive, supportive, and empowering. As a Customer Care Manager - Remote (Float), you will be part of a team that is dedicated to delivering exceptional care and support to our clients and their families. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * **Competitive Salary**: A competitive salary that reflects your experience and qualifications. * **Benefits Package**: A comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan. * **Paid Time Off**: Paid time off, including vacation, sick leave, and holidays. * **Professional Development Opportunities**: Opportunities for professional development and growth within the organization. **How to Apply** If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering. Apply for this job