Experienced Customer Care and Sales Specialist for Global Support – Delivering Empathy and Excellence in End-of-Life Services

Welcome to blithequark At blithequark, we're a forward-thinking organization that partners with innovative companies to deliver exceptional customer care and operational excellence. Our clients value skilled professionals who can convert leads, nurture relationships, and drive revenue while providing outstanding service. We're currently hiring for a Customer Care & Sales Specialist to join our team, working on behalf of a contemporary funeral home serving families worldwide, with a focus on providing compassionate support during difficult times. About the Role This unique opportunity is open to candidates worldwide, excluding the United States, offering the chance to work remotely and make a meaningful impact on families navigating end-of-life services. As a Customer Care & Sales Specialist, you'll be the first point of contact for families, guiding them with compassion, educating them on their options, and helping them feel confident in their decisions. Your key responsibilities will include: Answering inbound calls with empathy, professionalism, and clarity, ensuring that each family feels supported and understood. Understanding families' needs and explaining service options clearly, taking the time to address any questions or concerns they may have. Guiding leads through a structured sales process with care and follow-up, ensuring that each family receives the support they need to make informed decisions. Maintaining contact via calls, texts, and emails to support decision-making, providing ongoing support and guidance throughout the process. Collaborating with internal teams to ensure smooth service handoffs, working together to provide seamless support to each family. Tracking and updating lead progress in internal systems and CRM tools, ensuring that each family's journey is well-documented and easily accessible. Participating in regular team check-ins and sharing feedback, contributing to a culture of continuous improvement and growth. Staying organized and adaptable in a fast-paced, remote environment, prioritizing tasks and managing time effectively to meet the needs of each family. What We're Looking For We're looking for motivated, compassionate sales professionals with strong communication skills, who are passionate about delivering exceptional customer care. The ideal candidate will have: 2+ years of experience in consumer sales, with a proven track record of success in a similar role. Fluency in English (spoken and written), with excellent communication and interpersonal skills. A stable internet connection and a reliable computer setup, enabling you to work effectively in a remote environment. A clear, empathetic, and persuasive communication style, with the ability to build trust and rapport with families during difficult times. Strong organization and comfort with tools like CRMs and VoIP, with the ability to learn and adapt to new systems and technologies. A quiet, distraction-free home office, providing a professional and comfortable workspace for remote work. Essential Qualifications In addition to the above requirements, the ideal candidate will have a strong understanding of sales principles and practices, with the ability to apply this knowledge in a compassionate and empathetic manner. You will be a self-motivated and results-driven individual, with a passion for delivering exceptional customer care and driving sales growth. Preferred Qualifications While not essential, experience working in a similar industry or role would be highly beneficial, as would a strong understanding of end-of-life services and the needs of families during this time. Any additional qualifications or certifications in sales, customer care, or a related field would also be advantageous. Why Join blithequark? By joining blithequark, you'll become part of a fast-growing, mission-driven team that's passionate about innovation and development. You'll have the opportunity to work remotely, with a competitive compensation package that includes: Fully remote work arrangements, allowing you to work from anywhere in the world (excluding the US). Competitive compensation, with on-target earnings (OTE) ranging from $10/hr to $13/hr, including a guaranteed base pay plus performance-based bonuses. PTO and paid US holidays, providing you with time to rest and recharge. Growth opportunities, with the chance to develop your skills and advance your career in a dynamic and supportive environment. Supportive leadership, with experienced professionals who are passionate about innovation and development, and committed to helping you succeed. Career Growth and Development At blithequark, we're committed to helping our team members grow and develop their careers. You'll have access to ongoing training and development opportunities, with a focus on building your skills and knowledge in sales, customer care, and related areas. You'll also have the chance to work with a talented and supportive team, with opportunities for collaboration, feedback, and growth. Work Environment and Culture Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer care and driving sales growth. We're a remote team, with colleagues located around the world, and we're passionate about creating a culture that's inclusive, supportive, and fun. You'll have the opportunity to work independently, with the freedom to manage your time and workload, while also being part of a collaborative and dynamic team. Compensation, Perks, and Benefits In addition to your competitive compensation package, you'll also have access to a range of perks and benefits, including: Opportunities for professional growth and development, with a focus on building your skills and knowledge. A dynamic and supportive work environment, with a talented and experienced team. Flexible work arrangements, with the ability to work remotely and manage your time effectively. Access to the latest tools and technologies, with ongoing training and support to help you succeed. Conclusion If you're a motivated and compassionate sales professional, with a passion for delivering exceptional customer care, we'd love to hear from you. This is a unique opportunity to join a fast-growing, mission-driven team, and make a meaningful impact on families navigating end-of-life services. With a competitive compensation package, opportunities for growth and development, and a dynamic and supportive work environment, this is a role that's not to be missed. Apply today to become a part of the blithequark team and start your journey as a Customer Care & Sales Specialist! Apply for this job