**Experienced Customer Care Analyst I - Health Operations - Remote**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join blithequark's dynamic team as a Customer Care Analyst I - Health Operations. In this rewarding role, you will be the voice of blithequark, providing clarity, support, and guidance to our valued customers. **About blithequark** blithequark is a leading provider of innovative solutions and services, serving over 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability and commitment to excellence creates an environment where every associate is encouraged to experiment, innovate, and grow in their own unique career path. At blithequark, we believe in empowering our associates to be their best selves, and we're committed to creating a diverse, dynamic, and inclusive workplace where everyone feels valued and supported. **Job Summary** As a Customer Care Analyst I - Health Operations, you will be responsible for providing exceptional customer service via multiple channels, including phone and email. You will quickly assess each customer's needs, research various outcomes, and provide real-time solutions to policyholders. Your exceptional communication skills, problem-solving abilities, and passion for helping others will make you an invaluable asset to our team. **Key Responsibilities** * Provide exceptional customer service via multiple channels, including phone and email * Effectively respond to and resolve customer requests by utilizing basic knowledge and skill sets, systems, policies, procedures, regulations, and other reference materials * Meet deadlines and perform successfully within a fast-paced, ever-changing, and diverse production environment, including multitasking, system utilization, and accurately entering data to handle entire requests from start to finish * Actively participate in the identification and implementation of process improvements * Develop and maintain effective working relationships with internal and external parties, including customers, team members, business partners, and other stakeholders * Work in a fast-paced, high-volume environment with set production goals, requiring sitting 66% of the time and visual acuity at 20 inches (or less) over 66% of the time **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * Previous customer service experience in a call center environment or related field * Insurance knowledge experience a plus * Ability to work remotely and have access to high-speed internet * Ability to actively listen, assess, and understand the needs of the customer and demonstrate accountability in responding to and resolving requests in an empathetic, respectful, confident, and timely manner * Available to work Monday-Thursday between the hours of 9:00 AM - 5:30 PM CST and Fridays' from 8:30 AM - 5:00 PM CST, with regular and predictable attendance and adherence to department expectations * Ability to show a sense of urgency and accountability for results * Demonstrate approachability, work independently, and/or as part of a team, in a collaborative environment * Ability to adapt to a diverse and changing work environment * Highly skilled at verbal, written, and interpersonal communication; sound judgment and the ability to think within a structured and compliant work environment while focusing on the customer * Capacity to learn and utilize a variety of computer systems simultaneously, such as web tools, policy administration systems, and Microsoft products, with proficient keyboarding skills **Preferred Qualifications** * Experience working in a health insurance or related field * Previous experience with policy administration systems and Microsoft products * Certification in customer service or a related field **What We Offer** * A diverse workplace where associates feel a sense of belonging * An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company * Tuition reimbursement, training, and career development opportunities * Comprehensive benefits plan, including medical, dental, vision, disability, and life insurance * Flexible spending accounts for healthcare and childcare needs * 401(k) plan with a 2% company contribution and 6% company match * Competitive pay with an opportunity for incentives for all associates * Flexible work schedules with a healthy amount of paid time off **Compensation and Benefits** * Hourly rate: $16.50/hour * Comprehensive benefits plan, including medical, dental, vision, disability, and life insurance * Flexible spending accounts for healthcare and childcare needs * 401(k) plan with a 2% company contribution and 6% company match * Competitive pay with an opportunity for incentives for all associates * Flexible work schedules with a healthy amount of paid time off **Why Join blithequark?** * Join a dynamic and innovative organization that values diversity, equity, and inclusion * Be part of a team that is passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives * Enjoy a comprehensive benefits package and competitive pay with opportunities for growth and advancement * Work in a fast-paced, collaborative environment with a sense of urgency and accountability for results * Develop and maintain effective working relationships with internal and external parties, including customers, team members, business partners, and other stakeholders **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodations during the application or hiring process, please contact our HR department at [insert contact information]. Apply for this job