**Experienced Customer Care Agent – Delivering Exceptional Online Casino Experience**
At arenaflex, we're an award-winning online casino that's big on tech, performance, and most importantly, fun. Since our launch in 2018, we've experienced explosive growth, and we're now looking for talented individuals to join our team of rock stars. As a Customer Care Agent at arenaflex, you'll be the voice of our customers, providing a tailored service that anticipates their needs and provides vital feedback to our core teams to continuously improve and develop our award-winning product. **About arenaflex** arenaflex is a dynamic and innovative online casino that's committed to delivering an exceptional gaming experience to our customers. We're passionate about creating a fun and engaging environment that's safe, secure, and enjoyable for all. Our team is dedicated to providing top-notch customer service, and we're looking for like-minded individuals to join us on our journey to total world domination. **Key Responsibilities** As a Customer Care Agent at arenaflex, you'll be responsible for: * Handling live chat queries from our customers about a range of topics, including deposits, withdrawals, gaming, and safer gambling. * Highlighting trends in contact to Senior Executives and Managers to support early identification of issues. * Providing exceptional problem-solving skills to resolve customer queries in lightning speed. * Identifying potentially vulnerable customers and ensuring they receive the right support as early as possible. * Adhering to our policies and procedures to keep our site safe and secure. * Understanding and listening to customer complaints, attempting to resolve these at the first point or escalating correctly where necessary. **What We're Looking For** We're looking for experienced Customer Care Agents who possess: * Zendesk experience, so you can hit the ground running. * A keen attention to detail and a commitment to delivering 5-star quality service. * A minimum of 6 months experience working in a high-volume service environment. * A great understanding of the customer service industry and what it takes to be best in class. * Previous experience in iGaming is a plus, but not essential as you'll receive top-class training. **What We Offer** At arenaflex, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. **Our Commitment to Diversity and Inclusion** We're committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success. **Work Environment and Schedule** This position operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. This can be a fully remote job from the EMEA time zone. **Compensation and Benefits** The salary range offered is £23K-£27K. **How to Apply** If you're passionate about delivering exceptional customer service and joining a dynamic team of rock stars, apply now to become a Customer Care Agent at arenaflex. Don't miss out on this opportunity to be part of our journey to total world domination. Apply now and take the first step towards a fulfilling career with arenaflex. Apply Job! Apply for this job