**Experienced Customer Care Advocate – Remote Opportunity to Deliver Exceptional Service at blithequark**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex customer inquiries? If so, we invite you to join blithequark as an Experienced Customer Care Advocate. As a key member of our remote team, you will play a vital role in providing top-notch support to our customers, ensuring their satisfaction and loyalty. **About blithequark** At blithequark, we are committed to revolutionizing the way we approach customer care. Our team of dedicated professionals is driven by a shared vision of delivering exceptional experiences that exceed customer expectations. With a focus on innovation, collaboration, and continuous improvement, we strive to create a work environment that is both challenging and rewarding. As a remote team member, you will enjoy the flexibility to work from anywhere, while still being part of a dynamic and supportive community. **Responsibilities** As an Experienced Customer Care Advocate at blithequark, you will be responsible for: * Providing prompt, accurate, and courteous responses to customer inquiries, ensuring that their needs are met and their concerns are addressed. * Conducting thorough research to resolve complex Claims & Provider Enrollment inquiries, demonstrating a high level of expertise and attention to detail. * Processing high-volume claims and transactions with accuracy and efficiency, meeting tight deadlines and maintaining a high level of productivity. * Responding accurately, timely, and courteously to various customer inquiries, including phone calls, emails, and chat requests. * Documenting inquiries accurately and maintaining records on complaints and customer comments, ensuring that customer feedback is captured and analyzed. * Collaborating with other departments to resolve problems and assist with priority inquiries, demonstrating a strong sense of teamwork and communication. * Providing feedback to management regarding customer problems and needs, helping to identify areas for improvement and drive process enhancements. * Assisting with process improvements and recommending changes in procedures based on daily operations, demonstrating a proactive and innovative approach to customer care. * Identifying and reporting suspected fraudulent activities and system errors, ensuring that our systems and processes are secure and compliant. **Requirements** To be successful as an Experienced Customer Care Advocate at blithequark, you will need to possess: * A high school diploma, GED, or equivalent education, with an Associate Degree preferred. * At least 2 years of customer service or call center experience, with a strong track record of delivering exceptional customer experiences. * 2 years of experience with claims processing, with a deep understanding of claims procedures and regulations. * Proficiency in word processing, spreadsheet, and database software, including Microsoft Office and Google Suite. * Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner. * Strong human relations and organizational skills, with the ability to manage multiple priorities and deadlines. * Ability to handle high-stress situations and demonstrate good judgment, with a calm and professional demeanor. * Strong customer service skills, with a passion for delivering exceptional experiences and building customer loyalty. * Ability to learn and operate multiple computer systems effectively and efficiently, with a willingness to adapt to new technologies and processes. **Nice-to-haves** While not required, previous experience researching and analyzing claims can be a valuable asset in this role, demonstrating a high level of expertise and attention to detail. **Benefits** As a valued member of our remote team, you will enjoy a comprehensive benefits package, including: * Medical, Dental, Vision, and Life Insurance, ensuring your physical and financial well-being. * Paid time off, allowing you to recharge and pursue your passions. * Paid holidays, celebrating important milestones and traditions. * 401K eligibility, helping you plan for your future and achieve your long-term goals. * Professional development and coaching program, supporting your growth and career advancement. **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity to join blithequark as an Experienced Customer Care Advocate. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. Apply for this job