**Experienced Customer and Data Support Specialist – Complaint Management for Medical Device Company**

Are you a detail-oriented and customer-focused professional with a passion for delivering exceptional support experiences? Do you have a knack for managing complex data and resolving complaints with ease? If so, we invite you to join blithequark's dynamic team as a Customer and Data Support Specialist – Complaint Management. This exciting opportunity will allow you to leverage your skills and expertise to drive customer satisfaction and business growth in the healthcare industry. **About blithequark** blithequark is a leading provider of innovative solutions and services to the medical device industry. Our mission is to empower healthcare professionals and organizations with cutting-edge technology and expertise, enabling them to deliver exceptional patient care and outcomes. With a strong commitment to customer satisfaction and excellence, we strive to build long-term relationships with our clients and partners. **Job Summary** As a Customer and Data Support Specialist – Complaint Management, you will play a critical role in managing customer complaints and questions related to our products and services. You will be responsible for prioritizing business opportunities and product/service solutions, developing processes and procedures for user access and management across our Integrated Solutions platform, and supporting other complaint management tasks across the platform. This is a 12-month contract position, working 40 hours per week, with a flexible remote work arrangement. **Key Responsibilities** * Manage customer complaints and questions related to our products and services, ensuring timely and effective resolution * Prioritize business opportunities and product/service solutions to drive customer satisfaction and business growth * Develop and implement processes and procedures for user access and management across our Integrated Solutions platform * Support other complaint management tasks across the platform, including single sign-on, deployed, and hosted solutions * Collaborate with the Integrated Solutions Data and Customer Support Team to ensure seamless support and resolution * Communicate effectively with customers, stakeholders, and internal teams to resolve issues and drive business outcomes * Analyze and resolve complex data-related issues, ensuring accurate and timely resolution * Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and excellence **Essential Qualifications** * Bachelor's degree in a related field (e.g., business, computer science, healthcare) * 2+ years of experience in customer support, data management, or a related field * Excellent written and verbal communication skills * Proficient in Microsoft Office products (e.g., Word, Excel, PowerPoint, Outlook) * Strong organizational and time management skills, with ability to prioritize tasks and meet deadlines * Ability to work independently and collaboratively as part of a remote team * Strong analytical and problem-solving skills, with ability to resolve complex data-related issues **Preferred Qualifications** * Experience with Software as a Service (SaaS) solutions and platforms * Knowledge of medical device industry regulations and compliance requirements * Experience with data analysis and reporting tools (e.g., SQL, Tableau) * Certification in customer support, data management, or a related field * Fluency in multiple languages (e.g., Spanish, French, Mandarin) **Skills and Competencies** * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to work independently and collaboratively as part of a remote team * Strong organizational and time management skills * Ability to prioritize tasks and meet deadlines * Strong attention to detail and accuracy * Ability to adapt to changing priorities and deadlines * Strong technical skills, with ability to learn and adapt to new systems and tools **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development in a dynamic and innovative industry * Access to training and development programs to enhance skills and knowledge * Collaborative and supportive work environment, with opportunities for mentorship and feedback * Flexible remote work arrangement, with opportunities for work-life balance * Competitive compensation and benefits package, including health insurance, retirement plan, and paid time off **Work Environment and Company Culture** * blithequark is committed to creating a diverse, inclusive, and supportive work environment, where employees feel valued and empowered to succeed * Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction, with a strong focus on teamwork and mutual respect * We offer a flexible and remote work arrangement, with opportunities for work-life balance and flexibility * Our team is passionate about delivering exceptional customer experiences and driving business growth, with a strong commitment to excellence and customer satisfaction **Compensation, Perks, and Benefits** * Competitive compensation package, including salary and benefits * Health insurance, including medical, dental, and vision coverage * Retirement plan, including 401(k) matching and employee contributions * Paid time off, including vacation, sick leave, and holidays * Flexible remote work arrangement, with opportunities for work-life balance * Access to training and development programs, including conferences, workshops, and online courses * Collaborative and supportive work environment, with opportunities for mentorship and feedback **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or documentation to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences. Apply for this job