**Experienced Customer Advocate Phone Specialist - Remote Arizona Opportunity**

At arenaflex, we're dedicated to making health and wellness accessible to all Arizonans. As a Customer Advocate Phone Specialist, you'll play a vital role in delivering exceptional customer service to our valued clients, ensuring they receive the support and guidance they need to navigate our healthcare services. If you're passionate about helping others, possess excellent communication skills, and thrive in a dynamic, remote work environment, we invite you to join our team. **About arenaflex** arenaflex is a leading health insurance provider in Arizona, committed to inspiring health and making it easy for our customers. With a mission to improve the quality of life for Arizonans, we offer a wide range of health insurance products and services tailored to meet the diverse needs of individuals, families, and businesses. Our award-winning organization has been recognized as a Best Places to Work and Most Admired Company in Arizona, reflecting our dedication to creating a positive and inclusive work environment. **Job Summary** As a Customer Advocate Phone Specialist, you'll be responsible for providing exceptional inbound phone support to healthcare customers throughout Arizona. You'll identify, research, process, resolve, and respond to customer inquiries via telephone and written correspondence, ensuring timely and accurate resolution of customer concerns. Your expertise will be essential in clarifying various specifics related to our healthcare services, including contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, and provider networks. **Responsibilities** - Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in person. - Answer a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis. - Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines. - Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries. - Document and record facts related to inquiries and correspondence by updating arenaflex files and systems. - Demonstrate and maintain current working knowledge of the required arenaflex systems, procedures, forms, and manuals. **What to Expect** As a Customer Advocate Phone Specialist at arenaflex, you can expect to thrive in an energetic, diverse environment, championed by an organization consistently named a Best Places to Work and Most Admired Company in Arizona. Our remote work opportunity requires Arizona residency and work to be performed within the State of Arizona. You'll enjoy a competitive hourly pay rate of $20.00/hr and a comprehensive benefits package that supports work-life balance and flexibility. **Benefits** - Remote, in-office, and hybrid work options within the state of Arizona - Eleven (11) paid holidays, including a floating holiday you can use any time you wish - Accrued paid time off (up to 18 days per calendar year) - Comprehensive medical, dental, and vision coverage - 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution - Up to 12% annual bonus based on corporate goals and individual performance - Eight (8) paid volunteer hours to support our mission of inspiring health - Tuition reimbursement for you; scholarship opportunities for your children - Employee discounts, gym reimbursement, and wellness programs - Treadmill desks, full-service fitness center, onsite cafeterias - Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers **Qualifications** - At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field - High School diploma or GED - Intermediate PC proficiency **Why Join arenaflex?** At arenaflex, your pursuit of balance, happiness, and fulfillment is supported through our Workability model. Workability is our future hybrid workforce strategy and defines where and how we do our jobs: 100% remote, 100% in the office or somewhere in-between. We want you to be well, which is why we offer an award-winning healthy campus in Phoenix, featuring telehealth services, healthy meals and snacks, and an onsite fitness center with personal trainers, a nutritionist, Health Support programs, and daily group fitness classes. **About arenaflex** arenaflex is committed to helping Arizonans get healthier faster and stay healthier longer. With a mission to inspire health and make it easy, arenaflex offers health insurance and related services to more than 1.9 million customers. arenaflex, a non-profit company, is an independent licensee of the Blue Cross Blue Shield Association. The company and its subsidiaries employ more than 2,500 people in its Phoenix, Flagstaff, and Tucson offices. **Our Commitment** arenaflex does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group. **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact on the lives of Arizonans, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! For more such jobs, please click here! Apply for this job