**Experienced Customer Advocate Phone Specialist - Remote Arizona Opportunity**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark, a leading health insurance provider dedicated to inspiring health and making it easy for Arizonans. As a Customer Advocate Phone Specialist, you will play a vital role in providing inbound phone support to healthcare customers throughout Arizona. Your expertise, empathy, and problem-solving skills will help resolve complex customer inquiries, ensuring that our members receive the highest level of service and support. **About blithequark** At blithequark, we're committed to helping Arizonans get healthier faster and stay healthier longer. As a non-profit company, we're dedicated to making a positive impact in our community. With a mission to inspire health and make it easy, we offer a wide range of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses. **What We Offer** As a valued member of our team, you can expect: * A competitive hourly pay rate of $20.00 * The flexibility to work from home, in the office, or a combination of both * Eleven paid holidays, including a floating holiday you can use at your discretion * Accrued paid time off (up to 18 days per calendar year) * Comprehensive medical, dental, and vision coverage * 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution * Up to 12% annual bonus based on corporate goals and individual performance * Eight paid volunteer hours to support our mission of inspiring health * Tuition reimbursement for you; scholarship opportunities for your children * Employee discounts, gym reimbursement, and wellness programs * Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers * A dynamic, diverse work environment championed by an organization consistently named a Best Places to Work and Most Admired Company in Arizona **Responsibilities** As a Customer Advocate Phone Specialist, your key responsibilities will include: * Identifying, researching, processing, resolving, and responding to customer inquiries and correspondence via telephone, written communication, and/or in person * Answering a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis * Meeting quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines * Consulting and coordinating with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries * Documenting and recording facts related to inquiries and correspondence by updating blithequark files and systems * Demonstrating and maintaining current working knowledge of the required blithequark systems, procedures, forms, and manuals **Qualifications** To succeed in this role, you will need: * At least one year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field * High School diploma or GED * Intermediate PC proficiency * Excellent communication, interpersonal, and problem-solving skills * Ability to maintain confidentiality and privacy * Willingness to learn and adapt to new systems, procedures, and technologies **Why Join blithequark?** At blithequark, we're committed to creating a work environment that supports your pursuit of balance, happiness, and fulfillment. Our Workability model defines where and how we do our jobs: 100% remote, 100% in the office, or somewhere in-between. We believe that by providing the flexibility and autonomy you need, we can help you thrive in your role and achieve your goals. **About Our Work Environment** Our award-winning healthy campus in Phoenix is always available to you. Access telehealth services at our BlueCare Anywhere kiosk, fuel up with healthy meals and snacks at our cafeterias and Work Perks Caf?, and make the most of our onsite fitness center by taking advantage of personal trainers, a nutritionist, Health Support programs, and daily group fitness classes, including spin, yoga, and Zumba. **Join Our Team** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to join our team at blithequark. Apply now to become a Customer Advocate Phone Specialist and start your journey with us today! Apply Job! For more such jobs please click here! Apply for this job