Experienced Content Lead for Customer Experience Training - Shaping Engaging Learning Experiences at blithequark

Transforming Customer Experience through Innovative Learning Solutions At blithequark, we're on a mission to revolutionize the way we approach customer experience and sales performance. As a leader in the e-commerce industry, we're committed to fostering a culture of transparency, sustainability, and inclusivity. We're now seeking a dynamic and experienced Content Lead to join our Customer Experience Training Team and play a pivotal role in shaping the educational experience for our sales force. About the Role As the Content Lead, you will be responsible for developing and executing a comprehensive content strategy that aligns with our organizational goals and learning objectives. Your expertise will drive the creation of engaging, effective, and efficient learning materials that empower our sales organization to achieve its goals. You'll have the opportunity to work on a wide range of projects, from designing curricula and writing scripts to collaborating with subject matter experts and implementing quality assurance processes. Key Responsibilities Develop and execute a comprehensive content strategy that aligns with Customer Operations organizational goals and learning objectives, including creating exceptional customer experiences and strong sales performance. Design, write, and create learning curricula, ensuring a well-structured, inclusive, and progressive approach to learning. Lead the creation of various learning materials, including e-learning modules, instructor-led training materials, videos, and job aids. Work closely with subject matter experts and other key stakeholders to gather information and ensure accurate and eloquent representation of content. Implement quality assurance processes to review and continuously enhance existing content, ensuring accuracy, relevance, inclusivity, and effectiveness. Stay abreast of industry trends and emerging technologies, including AI, to incorporate innovative and engaging content delivery methods. Utilize learning management systems and other technologies to deliver and track content effectively. Manage multiple projects simultaneously, ensuring timely delivery of high-quality learning solutions. Analyze data and feedback to continuously improve content quality and learner experience; prepare and present reports on learning metrics, tactics, and recommendations to leadership. Essential Qualifications To succeed in this role, you'll need: Proven experience in instructional design content development, preferably in a retail/e-commerce learning environment. Demonstrated understanding of sales strategies and best practices, and proven ability to translate sales knowledge into effective learning programs. Deep understanding of adult learning principles, instructional design models, and learning technologies. Robust project management skills with the ability to prioritize and manage multiple initiatives simultaneously. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Familiarity with e-learning authoring tools and learning management systems, preferably Articulate 360. Preferred Qualifications While not essential, the following qualifications will give you a competitive edge: Creative mindset with a focus on creating engaging and interactive learning experiences. Understanding and acceptance of diversity, equity, inclusion, and workplace belonging concepts. Bachelor's degree in Instructional Design, Communications, or related field. Available for domestic travel as needed, estimated 10%. Skills and Competencies To excel as a Content Lead at blithequark, you'll need to possess: Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to work collaboratively with cross-functional teams. Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously. Creativity and innovation in designing engaging learning experiences. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop their skills. As a Content Lead, you'll have the opportunity to: Develop your expertise in instructional design and content development. Stay up-to-date with industry trends and emerging technologies. Collaborate with cross-functional teams and subject matter experts. Take on additional responsibilities and contribute to the growth and success of the company. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and inclusive work environment. Our team is passionate about creating jewelry that you can feel good about wearing, without compromising between quality and conscience. We believe in fostering a culture of transparency, sustainability, and compassion. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our team members' well-being and happiness. While we can't disclose the exact details, we can assure you that our package is designed to attract and retain top talent. Join Our Team If you're a motivated and experienced Content Lead looking to make a real impact, we want to hear from you. At blithequark, we're committed to creating a work environment that is free from harassment and discrimination. We celebrate each other's successes, lessons, and unique perspectives. If you need assistance or reasonable accommodation during the application or interview process, please don't hesitate to reach out to us. Join our team and be part of a company that's revolutionizing the jewelry industry. Apply now and take the first step towards a rewarding and challenging career at blithequark. Apply for this job