**Experienced Content & Customer Experience Specialist – Remote Work Opportunity at arenaflex**

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and makers who are passionate about creating products and experiences that change the world. Our team is driven by a shared vision to push the boundaries of what's possible and to make a lasting impact on the lives of our customers. If you're a creative and driven individual who is eager to join a dynamic team and contribute to the development of cutting-edge products and services, then we want to hear from you! **About arenaflex's Deals and Channel System and Tasks associations** arenaflex's Deals and Channel System and Tasks associations are the backbone of our company, fueling our continuous innovation and growth. Our Intelligent Tech Extraordinary Tasks group is responsible for revolutionizing the way we create new sales enablement experiences for staff at arenaflex affiliates around the world, at thousands of retail locations. We're looking for a motivated and enterprising individual who will join our team and help us create and deliver a pivotal new tool for customers and sales staff to elevate the sales experience. **Job Summary** As an Experienced Content & Customer Experience Specialist, you will play a critical role in supporting our team in creating and delivering a groundbreaking new tool for customers and sales staff. This role requires the ability to adapt from program development, to improvement, to project management, to experience design, to geo-availability. The successful candidate will be high-energy, proactive, passionate about customer experience, and able to thrive in a fast-paced and complex environment. **Key Responsibilities** * Collaborate with our team to create and deliver a pivotal new tool for customers and sales staff to elevate the sales experience * Focus on customer experience and challenge existing approaches to ensure the team can deliver the best product at scale and on time * Work closely with cross-functional teams, including Channel Projects Improvement and Customer Sales Enablement * Map out the customer journey and collaborate with program director on the best ways to meet goals * Blend content from various sources to create a seamless and engaging experience * Develop a style guide, maintain a library of all company content, and monitor performance metrics to inform content decisions * Participate in rapid prototyping and testing to ensure the best possible outcome * Collaborate with IT and Product Management teams to develop solutions that improve speed to market, enhance customer experience, and drive sales **Essential Qualifications** * 1+ years of experience working with content development teams and regional partners; experience working in a geo-diverse environment * Deep understanding of customer experience through UI/UX and digital marketing to drive sales * Strong knowledge of arenaflex products, features, and applications * Excellent analytical skills with the ability to turn complex data into actionable insights * Experience with customer experience tools, such as Adobe Experience Manager, is a plus * Adaptability, ability to handle uncertainty, and a willingness to work in a highly matrixed environment where collaboration is essential * Exceptional written and verbal communication skills * Highest level of integrity, values, honesty, and trust **Preferred Qualifications** * Bachelor's or Master's degree in a related field * Experience with content management systems, such as WordPress or Drupal * Knowledge of digital marketing channels, such as social media, email, and search engine optimization * Experience with project management tools, such as Asana or Trello * Familiarity with arenaflex's products and services **Work Environment and Company Culture** At arenaflex, we're committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe that our differences are what make us stronger and more innovative, and we strive to create a culture that reflects these values. Our team is passionate about creating products and experiences that change the world, and we're looking for individuals who share this passion and are eager to contribute to our mission. **Compensation and Benefits** arenaflex offers a comprehensive compensation package that includes a base salary, benefits, and opportunities for professional growth and development. The base salary range for this role is between $141,100.00 and $212,600.00, and will be determined based on your skills, experience, and qualifications. arenaflex also offers a range of benefits, including: * Comprehensive health and dental insurance * Retirement benefits * A range of discounts and free services * Opportunities for professional development and education * Eligibility for stock options and other incentives **How to Apply** If you're a motivated and enterprising individual who is passionate about customer experience and wants to join a dynamic team, then we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer that is committed to diversity and inclusion. We believe that our differences are what make us stronger and more innovative, and we strive to create a workplace that reflects these values. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Apply for this job