Experienced Collision Repair Customer Support Specialist for Remote Work Opportunity – Automotive Industry Leader at blithequark

Introduction to blithequark and the Automotive Industry At blithequark, we are pioneering the future of the automotive industry with our commitment to innovation, sustainability, and customer satisfaction. As a leader in the electric vehicle market, we are constantly seeking talented individuals to join our team and contribute to our mission. The blithequark Body Repair Program is a critical component of our operations, ensuring that our customers receive the highest level of service and support. We are now seeking a highly skilled and dedicated Collision Repair Customer Support Specialist to join our team and play a vital role in the success of our Authorized Collision Program. Job Overview In this exciting remote work opportunity, you will have the chance to work with a revolutionary car manufacturer and be part of a team that is shaping the future of the automotive industry. As a Collision Repair Customer Support Specialist, you will be responsible for providing exceptional support to our Internal Body Shop, ensuring seamless communication and coordination with various stakeholders, and delivering outstanding customer service. If you are passionate about the automotive industry, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this unique opportunity. Key Responsibilities Work scheduling maintenance to ensure efficient workflow and timely completion of repairs Act as a liaison between Customer Claim Specialists and the Body Shop to facilitate effective communication and resolve issues promptly Prepare for vehicle arrivals, including coordinating with customers and ensuring that all necessary documentation is in order Manage WARP and CCC arrivals, ensuring that all vehicles are properly inspected and processed Communicate with customers to set expectations, provide updates, and ensure satisfaction with our services Coordinate rental vehicles and handoffs, ensuring that customers have a seamless experience Provide regular vehicle status updates to customers and stakeholders Reorder materials and components as needed to ensure timely completion of repairs Conduct repair reviews and deliveries, ensuring that all vehicles meet our high standards of quality and customer satisfaction Essential Qualifications A certificate from a Vocational School in Collision Repair is preferred, demonstrating your expertise and knowledge in the field Excellent written and verbal communication skills, with the ability to effectively convey complex information to customers and stakeholders Ability to follow instructions and work independently in a remote environment with minimal supervision Strong interpersonal skills, with the ability to establish and maintain cooperative working relationships with colleagues, customers, and vendors Microsoft Office experience is preferred, with proficiency in Word, Excel, and Outlook Must be at least 18 years of age and willing to teach others and share knowledge and expertise Comfortable working in a collision shop environment, with the ability to adapt to changing circumstances and priorities Preferred Qualifications Previous experience in a customer-facing role, preferably in the automotive industry Knowledge of collision repair processes and procedures, including estimating, repair planning, and quality control Familiarity with WARP and CCC systems, as well as other industry-specific software and technologies Strong analytical and problem-solving skills, with the ability to troubleshoot issues and develop effective solutions Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Collision Repair Customer Support Specialist, you will have access to ongoing training and professional development opportunities, including workshops, webinars, and conferences. You will also have the chance to work with a talented team of professionals who are passionate about the automotive industry and dedicated to delivering exceptional customer service. With opportunities for advancement and career growth, this role is an excellent starting point for anyone looking to build a successful career in the industry. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment. We believe in fostering a culture of innovation, creativity, and collaboration, where employees feel valued, supported, and empowered to contribute their best work. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals. We offer a range of tools and resources to support remote work, including video conferencing software, instant messaging apps, and collaborative project management platforms. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off. We also offer a range of perks, including access to our products and services, discounts on company merchandise, and opportunities to attend industry events and conferences. Conclusion If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting remote work opportunity. As a Collision Repair Customer Support Specialist at blithequark, you will have the chance to work with a revolutionary car manufacturer, develop your skills and expertise, and contribute to the success of our Authorized Collision Program. Don't miss this opportunity to join our team and be part of the future of the automotive industry. Apply now to take the first step in an exciting and rewarding career with blithequark. Apply for this job