Experienced Clinical Data Entry Supervisor – Team Leadership, Quality Assurance, and Workflow Optimization at blithequark

Introduction to blithequark blithequark is a pioneering force in the field of genetic testing and diagnostics, committed to transforming the landscape of disease management through innovative solutions and a patient-centric approach. Our mission is to make personalized genetic testing a standard of care, enabling earlier interventions and healthier lives. As a global leader in cell-free DNA testing, we are dedicated to oncology, women’s health, and organ health, and our team consists of highly dedicated professionals from world-class institutions who share a deep passion for their work and a commitment to excellence. Job Overview We are seeking an experienced and skilled Clinical Data Entry Supervisor to join our team at blithequark. As a Clinical Data Entry Supervisor, you will play a critical role in overseeing the Clinical Data Analysis team, ensuring the quality and production of the team, and driving workflow optimization. You will be responsible for maintaining the highest standards of accuracy and quality, providing coaching and guidance to team members, and contributing to the development of departmental standard operating procedures. If you are a motivated and results-driven professional with a passion for clinical data entry and team leadership, we encourage you to apply for this exciting opportunity. Key Responsibilities Undergo comprehensive training and achieve fluency in Clinical Data Entry roles and responsibilities to provide expert support and guidance to team members. Perform random quality checks on all agents to maintain the highest standards of accuracy and quality, and implement corrective actions as needed. Develop and maintain a tracking mechanism to monitor and track reporting errors, and provide regular feedback to team members on their performance. Be available in real-time to provide coaching, counseling, direction, and resolution to employees experiencing work or personal issues, and foster a positive and supportive team environment. Collaborate with the Director and RAQA on CRI root cause issues, log pertinent data for resolution, and contribute to the development of corrective action plans. Create workflow documents, including departmental standard operating procedures, and track changes to reporting processes to ensure seamless execution and compliance. Develop schedules to ensure adequate staff is available for the workload, approve time cards, and manage team resources effectively. Write and conduct yearly performance reviews, providing feedback and career plans to team members, and identify opportunities for growth and development. Participate in the interview process for potential candidates, influence final hiring selection, and contribute to the onboarding and training of new employees. Mentor and train new employees, providing guidance and support to ensure their success and integration into the team. Complete special projects and other duties as assigned to meet business needs, and demonstrate adaptability and flexibility in a fast-paced environment. Essential Qualifications To be considered for this role, you must have: An Associate degree or equivalent in a related field. A minimum of 2 years of data entry/customer service experience, plus a minimum of 6 months of experience in Clinical Data Entry, and a minimum of 1 year of experience in a lead and/or supervisory role. Fluency in Clinical Data Entry processes to assist as needed, and a strong understanding of clinical data management principles and practices. Intermediate knowledge of Microsoft Office applications, and excellent typing skills with a high level of accuracy in spelling and grammar. Knowledge of numeric, oral, and written language applications, and excellent attention to detail and organization skills. Preferred Qualifications Preferred candidates will have: Experience with LIMS (Laboratory Information Management Systems), and a strong understanding of laboratory operations and workflows. Data collection and maintenance experience, and a strong analytical mindset with the ability to interpret and analyze complex data sets. Problem analysis and problem-solving skills, with the ability to think critically and creatively in a fast-paced environment. Bilingual skills, with the ability to communicate effectively in multiple languages. Skills and Competencies To be successful in this role, you must possess: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, stakeholders, and customers. Strong leadership and management skills, with the ability to motivate and inspire team members to achieve their full potential. Adaptability and flexibility, with the ability to thrive in a fast-paced environment and respond to changing priorities and deadlines. Results-oriented mindset, with a strong focus on quality, accuracy, and productivity. Ability to deliver training, mentoring, and constructive feedback in a professional manner, and a commitment to ongoing learning and professional development. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, and offer a range of career growth opportunities and learning benefits, including: Comprehensive training programs, designed to enhance your skills and knowledge in clinical data entry, leadership, and management. Mentorship and coaching, provided by experienced professionals who are passionate about their work and committed to your success. Opportunities for advancement, with a clear path for career progression and professional growth. Access to cutting-edge technologies and innovative solutions, and the opportunity to work with a talented team of professionals who are shaping the future of genetic testing and diagnostics. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, and our commitment to diversity, equity, and inclusion. We offer a range of benefits and perks, including: Competitive compensation and benefits package, designed to attract and retain top talent. Flexible work arrangements, including remote work options and flexible hours. Opportunities for professional development and growth, and a commitment to ongoing learning and education. A positive and supportive team environment, with a focus on collaboration, communication, and mutual respect. Compensation, Perks, and Benefits At blithequark, we offer a comprehensive compensation and benefits package, designed to attract and retain top talent. Our benefits include: Competitive salary and bonus structure, with opportunities for growth and advancement. Comprehensive medical, dental, and vision insurance, with flexible spending accounts and health savings options. 401(k) retirement plan, with employer matching and vesting schedules. Paid time off, including vacation, sick leave, and holidays, with flexible scheduling and work arrangements. Opportunities for professional development and growth, with a commitment to ongoing learning and education. Conclusion If you are a motivated and results-driven professional with a passion for clinical data entry and team leadership, we encourage you to apply for this exciting opportunity at blithequark. As a Clinical Data Entry Supervisor, you will play a critical role in driving the success of our team, and contributing to the development of innovative solutions that are transforming the landscape of genetic testing and diagnostics. Join our team and be part of a dynamic and supportive work environment, with opportunities for growth, development, and professional advancement. Apply now and take the first step towards a rewarding and challenging career at blithequark. Apply for this job