**Experienced Claims Customer Service Representative – Automotive Warranty Coverage and Claims Support**

At arenaflex, we're on a mission to revolutionize the automotive warranty industry by providing unparalleled customer service and support. As a Claims Customer Service Representative, you'll play a vital role in helping us achieve this goal by delivering exceptional experiences to our customers, agents, and dealers. If you're a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you! **Job Summary:** arenaflex is seeking a highly motivated and customer-focused Claims Customer Service Representative to join our growing claims department. As a Claims Customer Service Representative, you'll be responsible for answering internal and external phone and email inquiries, providing information and explanations on various levels of contract coverage and claims processes, and working collaboratively with our team to resolve customer issues. If you're a team player with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts. * Request and distribute internal information to aid Claims Adjudication Department. * Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes. * Manage work-flow, process and complete all requests and documents according to established procedures. * Be a team member, work effectively in a friendly team environment. * Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. * Other Job Duties, as assigned. **Key to Success:** * Minimum High School graduate or GED is Required. * Strong organizational and customer service skills with ability to problem solve and multi task must be detail oriented with a high level of accuracy in data entry skills. * The ability to maintain confidentiality of sensitive information. * Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers, call center experience preferred. * Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone. * Automotive Service Dept. experience preferred. Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply. **Essential Skills and Competencies:** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Proficient in MS Office and other software applications. * Strong attention to detail and accuracy in data entry. * Ability to maintain confidentiality of sensitive information. * Excellent customer service skills and ability to resolve customer issues. **Career Growth Opportunities and Learning Benefits:** * arenaflex is committed to providing our employees with opportunities for growth and development. As a Claims Customer Service Representative, you'll have access to training and development programs to help you advance your career. * arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. * arenaflex is a dynamic and fast-paced company that offers limitless opportunities for growth and development. **Work Environment and Company Culture:** * arenaflex is a collaborative and inclusive work environment that values diversity and teamwork. * Our company culture is built on a foundation of trust, respect, and open communication. * We're committed to providing our employees with a safe and healthy work environment. **Compensation, Perks, and Benefits:** * Competitive salary and bonus structure. * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. * Paid training and development programs. * Flexible work arrangements and remote work options. * Casual dress code and on-site amenities. **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity. **About arenaflex:** arenaflex is a leading provider of automotive warranty services, with a reputation for delivering exceptional customer service and support. We're a fast-paced and dynamic company that's committed to innovation and growth. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team. **Why Join arenaflex?** * arenaflex is a company that cares about its employees and their future. * We offer a comprehensive benefits package and competitive compensation. * arenaflex is a dynamic and fast-paced company that offers limitless opportunities for growth and development. * Our company culture is built on a foundation of trust, respect, and open communication. * We're committed to creating a workplace that's inclusive and respectful of all employees. **How to Apply:** If you're a motivated and customer-focused individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. Apply Job! Apply for this job