**Experienced Chat Support Specialist – Deliver Exceptional Customer Experience in a Dynamic Virtual Environment**

At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a parent company of innovative businesses, we're committed to putting the customer first and empowering our people to solve problems without asking permission. We're proud to be owned by KKR, one of the world's largest and most successful private equity investment companies, and we're excited to continue changing the industry with our legendary culture. **Why Join arenaflex?** At arenaflex, we believe that ordering and obtaining contact lenses should be simple and affordable. Our rockstar agents have a reputation for going above and beyond to WOW our customers, and we're looking for talented individuals to join our amazing team. As a Chat Support Specialist, you'll have the opportunity to work remotely from approved states, enjoy a flexible schedule, and receive competitive compensation and benefits. **Job Summary:** We're seeking an experienced Chat Support Specialist to join our team and provide exceptional customer service in a fast-paced, dynamic environment. As a key member of our virtual support team, you'll be responsible for answering incoming chats, consulting customers on enhancing the value of their contact lens purchase, and proactively communicating with your manager and team members to ensure success. If you're a positive, driven, and solution-oriented individual with great typing skills and technical proficiency, we want to hear from you! **Responsibilities:** * Answer 2-3 incoming chats using the LiveEngage platform, providing top-notch customer service in a fast-paced, dynamic environment * Consult customers on enhancing the value of their contact lens purchase, identifying and resolving problems in a way that creates a positive customer experience * Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including one-on-one meetings, team meetings, and team chats * Maintain high performance metrics, including revenue per call, quality, availability, and dependability * Live our company values: Big Hearted, Unconventional, Tenacious, Better Together **Requirements:** * High school diploma or equivalent experience * 2-3 years minimum customer service experience * Great typing skills (at least 40 words per minute) and technical proficiency * Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better * A private, dedicated workplace, free from interruption or distraction that promotes confidentiality * Positive, driven, and solution-oriented mentality * Ability to show up to work on time and work your scheduled shift **Perks:** * Amazing medical, dental, and vision coverage * 401(k) match * Free eye exams for your immediate family and dependents * Deep discounts on contact lenses, glasses lenses, and glasses frames * Tuition reimbursement for eligible courses **Approved Remote Working Locations:** Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia **Why arenaflex?** * We're an equal opportunity employer and value diversity at our company * We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status * We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment * Please contact us to request accommodation **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to become a part of our amazing team and experience the arenaflex difference. What We Offer At arenaflex, we're committed to providing a safe, respectful, and inclusive work environment that fosters growth and development. As a Chat Support Specialist, you'll have the opportunity to: * Work remotely from approved states, enjoying a flexible schedule and competitive compensation * Develop your skills and knowledge through ongoing training and development programs * Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service * Enjoy a range of benefits, including medical, dental, and vision coverage, 401(k) match, and tuition reimbursement Our Company Culture At arenaflex, we're proud of our legendary culture, which is built on the values of Big Hearted, Unconventional, Tenacious, and Better Together. We believe in empowering our people to solve problems without asking permission, and we're committed to putting the customer first in everything we do. Why arenaflex is a Great Place to Work * We're a dynamic and innovative company that's changing the industry * We offer a range of benefits and perks that support your physical, emotional, and financial well-being * We're committed to diversity and inclusion, and we welcome applications from talented individuals from all backgrounds * We're a company that values growth and development, and we offer ongoing training and development programs to help you succeed How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to become a part of our amazing team and experience the arenaflex difference. Don't miss out on this opportunity to join a dynamic and innovative company that's changing the industry. Apply now to become a Chat Support Specialist at arenaflex and start delivering exceptional customer service today! Equal Opportunity Employer arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply Now Apply Job! Apply for this job