**Experienced Chat Support Representative – Delivering Exceptional Customer Experience in a Dynamic Remote Environment**

At arenaflex, we're committed to revolutionizing the way we interact with our customers, and we're looking for a highly skilled and passionate Chat Support Representative to join our team. As a key member of our customer support team, you'll be responsible for providing top-notch support to our customers through online chat, addressing their inquiries, and ensuring a positive customer experience. **About arenaflex** arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. With a strong presence in the United States and a growing global footprint, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this exciting journey. **Responsibilities** As a Chat Support Representative at arenaflex, you'll be responsible for: * Providing answers to our customers for all pricing and product inquiries via online chat, ensuring that their questions are addressed promptly and professionally. * Providing a high level of professional, competent support in reviewing and documenting accounts of all customers in pre-sales and post-sales situations, ensuring that their needs are met and their expectations are exceeded. * Following procedures and enhancing customer relationships and contributing to building customer loyalty, ensuring that our customers feel valued and supported. * Navigating computer systems to track calls, gather information, and effectively resolve customer issues or queries, ensuring that our customers receive timely and accurate support. * Selling, cross-selling, and upselling the best communication products and services in the market, ensuring that our customers receive the best possible solutions to meet their needs. * Handling blended voice and non-voice interactions, ensuring that our customers receive seamless and consistent support across all channels. **Qualifications** We're looking for a highly skilled and motivated individual who possesses the following qualifications: * Ability to work in a shifting schedule, ensuring that our customers receive support at all times. * Willingness to work in a dynamic and fast-paced environment, with a strong focus on customer satisfaction. * At least Senior High School or High School Graduate (old curriculum), with a strong foundation in communication and customer service. * Advanced computer knowledge and a great multi-tasker, with the ability to navigate multiple systems and tools simultaneously. * Must have a National Bureau of Investigation (NBI) Clearance prior to job offer, ensuring that our customers receive support from a trusted and reliable team member. * Excellent interpersonal skills, with the ability to build strong relationships with our customers and colleagues. **A Glimpse of What Awaits You** As a Chat Support Representative at arenaflex, you'll enjoy a range of benefits and perks, including: * A competitive salary package of up to Php 22,000, including a basic salary of Php 19,800 and non-taxable allowances of Php 2,200. * A hybrid or work-from-home arrangement, with performance-based arrangements made after the probationary period. * A comprehensive health insurance plan, including HMO with 2 FREE Dependents. * 10 vacation leaves and 10 sick leaves, with unused sick leaves convertible to cash. * Life and accident insurance, effective from day one. * Optical, medicine, and mental health reimbursement, ensuring that our team members receive the support they need to thrive. * 6 months paid maternity leave with cash assistance, and more! **Work Environment and Company Culture** At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Our company culture is built on the values of innovation, collaboration, and customer satisfaction, and we're looking for like-minded individuals to join our team. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you! Please submit your application, including your valid ID and resume, to our office located at 4/F SM San Mateo, Gen. Luna Ave., San Mateo, Rizal (Entrance besides SM San Mateo Supermarket). **Monday-Saturday, 10am-5pm** You can also walk in to apply during our office hours, Monday to Saturday, 10am to 5pm. Please note that weekend and holiday operations are subject to change without prior notice, and we recommend checking our social media pages for updates. **Terms and Conditions Apply** Please note that terms and conditions apply to this offer, and we reserve the right to modify or cancel this offer at any time. **Apply Now!** Don't miss this opportunity to join our team and take your career to the next level! Apply now and become a part of the arenaflex family! Apply for this job