**Experienced Chat Support Associate – Veterinary Community Engagement and Support**

Join our growing team at blithequark, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. blithequark's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, blithequark helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. blithequark is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team. **About the Position** The Chat Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the blithequark platform. Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. **Key Responsibilities** - Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner - Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner - Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more - Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools - Work with vendor and industry partners to streamline communication and alerts between systems - Help to continuously develop and expand processes in order to streamline support workflows **Essential Qualifications** - 1 year of relevant, customer-facing work experience - 2 Year Associate's Degree or 4 Year College Degree - Excellent written and verbal communication skills - Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent responsibilities - A strong desire to learn and help our customers succeed - A positive attitude and one-for-all team mentality and excellent collaboration skills **Preferred Qualifications** - Tech/start-up work experience is a plus but not required - Knowledge of intercom and/or experience with other chat platforms is strongly preferred **Skills and Competencies** - Strong problem-solving and analytical skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Strong organizational and time management skills - Ability to work collaboratively as part of a team - Strong customer service skills and a passion for delivering exceptional customer experiences - Ability to learn and adapt quickly to new systems and processes - Strong technical skills, including proficiency in chat platforms and software applications **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Chat Support Associate, you will have the opportunity to: - Develop your skills and expertise in customer support and platform operations - Collaborate with cross-functional teams to drive business growth and innovation - Participate in regular training and development programs to enhance your skills and knowledge - Take on new challenges and responsibilities as you grow and develop in your role - Enjoy a dynamic and supportive work environment that fosters collaboration, creativity, and innovation **Work Environment and Company Culture** At blithequark, we value a positive and inclusive work environment that supports the well-being and success of our employees. As a remote team, we prioritize flexibility and work-life balance, while also fostering a sense of community and connection among our team members. Our company culture is built on the values of: - Collaboration and teamwork - Innovation and creativity - Customer-centricity and excellence - Diversity, equity, and inclusion - Continuous learning and growth **Compensation, Perks, and Benefits** We offer a comprehensive benefits package, including: - 100% remote work within the USA - Medical, dental, and vision insurance - Automatic 401(k) contribution - Employee referral program - At-home office setup - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what blithequark may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through blithequark's Careers Page. The application deadline is accepted on an ongoing basis. **Important Notice** Please note that we are unable to sponsor work visas at this time. We also want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Please exercise caution and stay scam-smart! **Equal Opportunity Employer** blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job