**Experienced Business-to-Business (B2B) Customer Service Support Representative (REMOTE) – Unlock the Future of Wireless Communication**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark, a leader in the wireless industry, is seeking an experienced Business-to-Business (B2B) Customer Service Support Representative to join our team. As a key member of our remote support team, you will play a vital role in providing top-notch service to our business customers, ensuring their satisfaction, and driving growth for our organization. **About blithequark** blithequark is a forward-thinking company that has revolutionized the wireless industry with innovative products and services. Our team of talented professionals is dedicated to delivering exceptional customer experiences, and we're committed to creating a work environment that fosters growth, learning, and collaboration. As a remote support representative, you'll be part of a dynamic team that values diversity, inclusivity, and employee well-being. **Key Responsibilities** As a B2B Customer Service Support Representative, you will: * Interact with business customers via phone and email to assist with their wireless products and services, providing information, resolving issues, and ensuring their satisfaction. * Act as a liaison between customers, business representatives, and internal support paths to resolve credit, customer service, and billing concerns. * Confer with businesses by telephone and email to provide information about products and services, addressing their inquiries, complaints, or comments. * Keep records of business interactions or transactions with assigned B2B representatives, recording details of inquiries, complaints, or comments, as well as actions taken. * Process service requests through appropriate blithequark channels to facilitate timely reconciliation, ensuring correct authorization is received, recorded, and saved on all requests. * Conduct account analysis and reviews, proposing solutions to improve customer satisfaction and loyalty. * Follow up with businesses to document their experience with service, ensuring their needs are met and exceeded. * Collaborate with Cellular Sales B2B representatives to align with customer needs, providing optimal care and support. **Essential Qualifications** To succeed in this role, you'll need: * High School diploma or equivalent experience required. * Proficient in Microsoft Office and basic computer skills. * Experience with face-to-face or telephone sales preferred. * Experience with customer service over the phone preferred. * Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people. * Attention to detail: Taking responsibility for a thorough and detailed method of working. * Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service. * Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization. * Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. * Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience working in a call center or customer service environment. * Knowledge of wireless products and services. * Familiarity with Salesforce or similar CRM systems. * Strong typing skills (extensive and accurate typing required). **What We Offer** As a valued member of our team, you'll enjoy: * Base Pay of $18/hr. * Health, Vision, and Dental Insurance. * 401k matching. * Health and Wellness Program. * Discount on blithequark services. * Employee Assistance Program. * Onsite gym and walking trail. **Schedule and Work Environment** This is a full-time position, and our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs. As a remote support representative, you'll work from the comfort of your own home, with the flexibility to manage your time effectively and prioritize tasks to meet customer needs. **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. Apply for this job