**Experienced Business Program Manager - Digital Customer Success at arenaflex**

Join arenaflex, a global leader in the technology industry, as we embark on a mission to revolutionize the way we deliver customer experiences. As a Business Program Manager - Digital Customer Success, you will play a pivotal role in shaping the future of customer success at arenaflex. With a focus on digital customer experiences, you will be responsible for creating and delivering agile solutions that bridge the gaps between customer and partner needs and business outcomes. **About arenaflex** arenaflex is a global technology leader that empowers every person and organization on the planet to achieve more. With a growth mindset, we innovate to empower others and collaborate to realize our shared goals. Our values of respect, integrity, and accountability guide us in creating a culture of inclusion where everyone can thrive at work and beyond. As a Business Program Manager - Digital Customer Success, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. **Key Responsibilities** As a Business Program Manager - Digital Customer Success, you will be responsible for: * **Bridge Gaps**: Identify and address customer and partner experience gaps through agile digital solutions, accelerating business and customer outcomes. * **Customer Lens**: Enable digital experiences that are aligned with customer needs, business priorities, and CSAM goals, and that optimize the value realization of digital capabilities. * **Hyper Focus**: Develop and test 1-2 prioritized digital customer experiences per quarter, from ideation and design through to production PoC, in partnership with E&O Commercial Systems Technology [CST] and CSBI Data Science. * **Get to Scale**: Land and expand each prioritized digital solution across solution areas, customer segments, and regions to magnify impact. **Qualifications** To be successful in this role, you will need: * **Bachelor's Degree in Business, Operations, Finance or related field** AND 6+ years experience in program management, process management, process improvement or software development * OR equivalent experience * 3+ years of experience with using data, analytics, and/or metrics * Experience with end-user facing products and services, focus on UX * Experience with data analysis experience with Excel, PowerBI, SQR, R, Python/Pandas, or other tools * Experience in building large scale solutions * Project management, leadership, and cross-group collaboration skills * Proficient written and verbal communication/presentation skills through all levels of organization, technical and non-technical * Analytical aptitude and track record of problem solving and ability to think strategically * Experience with A/B testing is a plus **Skills and Competencies** To succeed in this role, you will need to possess: * Strong analytical and problem-solving skills * Excellent communication and collaboration skills * Ability to work in a fast-paced environment with multiple priorities * Experience with agile methodologies and digital solutions * Strong understanding of customer needs and business priorities * Ability to think strategically and drive business outcomes * Experience with data analysis and metrics-driven decision making **Career Growth Opportunities and Learning Benefits** As a Business Program Manager - Digital Customer Success at arenaflex, you will have opportunities to: * Develop your skills and expertise in digital customer success * Collaborate with cross-functional teams to drive business outcomes * Work on high-impact projects that shape the future of customer success * Receive training and development opportunities to enhance your skills and career growth * Participate in arenaflex's culture of innovation and experimentation **Work Environment and Company Culture** arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks, including: * Flexible work arrangements, including remote work options * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * Base pay range: $115,000 - $200,300 per year * Benefits and perks may vary depending on the nature of your employment with arenaflex and the country where you work * Certain roles may be eligible for additional benefits and compensation **How to Apply** If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now to become a Business Program Manager - Digital Customer Success at arenaflex. Apply for this job