Experienced Business Development Center Coordinator - Remote Dealer Chat Support Specialist for Exceptional Customer Experience and Revenue Growth

Introduction to blithequark At blithequark, we are revolutionizing the way businesses interact with their customers, providing innovative solutions that drive growth, enhance customer satisfaction, and foster lasting relationships. As a leader in the industry, we are committed to delivering exceptional experiences that exceed our clients' expectations. Our expansive network of international dealership clients relies on us to provide top-notch support, and we are seeking a highly skilled and dedicated Business Development Center Coordinator to join our team. Role Overview As a Business Development Center Coordinator, you will play a vital role in supporting our dealership clients and delivering an exceptional customer experience. Your primary focus will be on utilizing exceptional customer service, marketing, and sales techniques to drive revenue growth and build lasting relationships between customers and dealerships. A typical day in this role will include answering product questions, discussing financial concerns, scheduling appointments, and responding to customer inquiries while taking ownership of each situation and offering personalized, value-driven solutions. Key Responsibilities and Accountabilities Represent blithequark's dealership clients across national and global markets via webchat, email, and various digital communication mediums, ensuring a seamless and exceptional customer experience. Convert in-market vehicle sales and services customers to dealership leads, meeting department KPIs and goals while continuously striving to improve customer satisfaction, productivity, and efficiency. Serve as an expert in the product line, promotions, and dealership operations, providing consultative assistance to customers and making recommendations that benefit their buying experience. Utilize web chat software to provide exceptional support to customers throughout their vehicle purchase process, ensuring a positive and personalized experience. Effectively build rapport with customers, dealers, and team members, promoting a collaborative and supportive environment that drives business growth and customer satisfaction. Job Requirements and Expectations To succeed in this role, you will need to possess exceptional customer service skills, a strong work ethic, and the ability to meet and exceed deadlines. You will be required to participate in ongoing training to maintain technical knowledge and skills, ensuring you stay up-to-date with the latest industry trends and best practices. Additionally, you will need to efficiently manage concurrent activities, prioritize tasks, and maintain accurate documentation of customer interactions. Essential Qualifications 1-2 years of experience in a customer service-related profession, with a proven track record of delivering exceptional customer experiences and driving business growth. Journallism/Creative Writing experience preferred, with strong reading comprehension and written communication skills. Computer navigation and typing proficiency, with the ability to efficiently manage multiple software applications and digital communication mediums. A positive self-starter with a strong work ethic, excellent interpersonal skills, and a strong attention to detail, with the ability to work independently and as part of a team. Bachelor's degree required, with a focus on a related field such as business, marketing, or communications. Preferred Qualifications Experience working in a fast-paced, dynamic environment with a focus on customer satisfaction and revenue growth. Knowledge of the automotive industry, with a understanding of dealership operations and the vehicle purchase process. Strong analytical and problem-solving skills, with the ability to think critically and outside the box. Excellent communication and interpersonal skills, with the ability to build rapport with customers, dealers, and team members. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Business Development Center Coordinator, you will have access to ongoing training and development opportunities, including workshops, webinars, and conferences. You will also have the opportunity to work with a talented and experienced team, learning from industry experts and thought leaders. With a focus on career advancement and professional growth, we encourage our team members to pursue new challenges and opportunities, providing the support and resources needed to succeed. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction. Our team members are passionate about delivering exceptional experiences, and we foster a culture of excellence, recognition, and reward. With a remote work arrangement, you will have the flexibility to work from anywhere, at any time, providing you with the autonomy and freedom to manage your workload and prioritize your tasks. We believe in work-life balance, and we encourage our team members to maintain a healthy and sustainable lifestyle, both in and out of the office. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a focus on rewarding our team members for their hard work and dedication. Our benefits include a comprehensive health and wellness program, retirement savings plan, and paid time off, as well as opportunities for professional growth and development. We also offer a range of perks, including flexible work arrangements, remote work options, and access to the latest technology and software. With a focus on recognizing and rewarding our team members, we provide regular bonuses, incentives, and rewards for outstanding performance. Conclusion If you are a motivated and dedicated professional with a passion for delivering exceptional customer experiences, we encourage you to apply for the Business Development Center Coordinator role at blithequark. With a focus on career growth, learning, and development, we offer a unique and rewarding opportunity to join a talented and experienced team. Don't miss out on this chance to take your career to the next level and make a meaningful contribution to our organization. Apply today and discover the blithequark difference! 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