**Experienced Bilingual Spanish/English Customer Service Representative – Remote Overnight Support Specialist**
Are you a customer service professional with a passion for delivering exceptional support in a fast-paced, dynamic environment? Do you have a strong background in internet-related issues and a flair for troubleshooting? If so, we invite you to join blithequark's team of dedicated customer service representatives as a Bilingual Spanish/English Customer Service Representative – Remote Overnight Support Specialist. At blithequark, we're committed to providing top-notch customer support to our clients, and we're seeking a skilled and bilingual representative to join our team. As a remote overnight support specialist, you'll be working in a 24/7 call center environment, utilizing various tools to assist customers effectively. This is a unique opportunity to work with a leading company in the industry, providing exceptional support to customers experiencing technical difficulties related to internet services. **About blithequark** blithequark is a forward-thinking company that's revolutionizing the way we approach customer support. With a focus on innovation and customer satisfaction, we're dedicated to providing the best possible experience for our clients. Our team is passionate about delivering exceptional support, and we're looking for like-minded individuals to join our ranks. **Responsibilities** As a Bilingual Spanish/English Customer Service Representative – Remote Overnight Support Specialist, you'll be responsible for: * Providing timely and professional assistance to customers experiencing technical difficulties related to internet services * Responding to chats, support tickets, and emails efficiently, helping customers resolve connectivity and account issues * Offering step-by-step troubleshooting for internet and device-related problems * Utilizing Fresh Desk to log and track customer interactions and manage inquiries within service level agreements (SLAs) * Accessing and updating customer accounts using Sonar CRM and utilizing networking tools for support * Escalating unresolved technical issues to higher-level support as needed and collaborating with network operations and IT teams for complex troubleshooting * Participating in quality assurance activities to improve customer service **Requirements** To be successful in this role, you'll need: * Bilingual (Spanish/English) required * 3+ years of customer service experience, preferably in a call center * Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, Sonar CRM) * Strong written and verbal communication skills * Ability to work overnight shifts, weekends, and rotating schedules **Nice-to-haves** While not required, the following skills and qualifications are highly desirable: * Experience with Sonar CRM and Fresh Desk * Knowledge of networking concepts and internet troubleshooting * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment **Benefits** As a member of our team, you'll enjoy: * Paid training to ensure your success in the role * Temp-to-hire opportunity based on performance, providing a clear path for career growth and development **Work Environment and Company Culture** At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. Our team is passionate about delivering exceptional support, and we're looking for like-minded individuals to join our ranks. As a remote overnight support specialist, you'll have the flexibility to work from home and enjoy a comfortable, quiet workspace. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive hourly rate * Opportunities for career growth and advancement * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to cutting-edge technology and tools **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Join Our Team Today! At blithequark, we're committed to providing top-notch customer support to our clients. If you're a skilled and bilingual customer service representative with a passion for delivering exceptional support, we invite you to join our team. Apply now and take the first step towards a rewarding career with blithequark. Why Choose blithequark? * Competitive compensation package * Opportunities for career growth and advancement * Comprehensive benefits package * Paid time off and holidays * Access to cutting-edge technology and tools * Positive and inclusive work environment * Flexible work arrangements, including remote work options What We're Looking For * Bilingual (Spanish/English) required * 3+ years of customer service experience, preferably in a call center * Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, Sonar CRM) * Strong written and verbal communication skills * Ability to work overnight shifts, weekends, and rotating schedules How to Apply If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from interested candidates and look forward to connecting with you soon. Apply Now! Don't miss out on this exciting opportunity to join blithequark's team of dedicated customer service representatives. Apply now and take the first step towards a rewarding career with blithequark. Apply for this job