**Experienced Bilingual Spanish/English Customer Experts – Remote Opportunity at arenaflex**

**Unlock Your Potential and Join the arenaflex Team** Are you a motivated and customer-focused individual looking for a challenging and rewarding remote opportunity? Do you possess excellent communication skills and the ability to work in a fast-paced environment? If so, we invite you to join arenaflex as a Bilingual Spanish/English Customer Expert. As a key member of our team, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our company. **About arenaflex** arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **Benefits of Working with arenaflex** At arenaflex, we offer a range of benefits that make us an attractive employer of choice. These include: * **Paid Training**: We invest in our employees' development and provide comprehensive training to ensure they have the skills and knowledge needed to succeed in their roles. * **Competitive Wages**: Our employees are rewarded with competitive wages that reflect their value to the company. * **Full Benefits**: We offer a comprehensive benefits package that includes medical, dental, vision, 401k, and more. * **Paid Time Off**: Our employees are entitled to paid time off to relax, recharge, and pursue their interests. * **Employee Wellness and Engagement Programs**: We prioritize our employees' well-being and offer a range of programs to promote physical and mental health, as well as engagement and motivation. **Teleperformance and You** At arenaflex, we believe that our employees are the key to our success. We strive to create a collaborative and engaging work environment that allows our employees to grow and develop their skills. As a Bilingual Spanish/English Customer Expert, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will have the opportunity to interact with people from all walks of life and work in a dynamic and fast-paced environment. **Did You Know?** Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We offer a range of career growth opportunities and learning benefits to help our employees achieve their full potential. **Responsibilities** As a Bilingual Spanish/English Customer Expert, your responsibilities will include: * **Fielding Customer Inquiries**: Respond to customer inquiries via phone, email, chat, and social media, finding innovative ways to resolve their questions, issues, and concerns. * **Connecting with Customers**: Connect with customers to resolve their questions or concerns, calmly attempting to resolve and de-escalate any issues. * **Escalating Interactions**: Escalate interactions when necessary and appropriate, ensuring that customers receive the support they need. * **Tracking Call-Related Information**: Track all call-related information for auditing and reporting purposes. * **Providing Feedback**: Provide feedback on call issues to help improve our services. * **Meeting Sales Objectives**: Meet sales objectives as defined, working to exceed targets and drive business growth. **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: * **Bilingual Spanish/English**: Fluency in both Spanish and English is essential for this role. * **6 Months Customer Service Experience**: A minimum of 6 months customer service experience is required, with a proven track record of delivering excellent customer service. * **Over 18 Years of Age**: You must be over 18 years of age to apply for this role. * **Ability to Type 25 WPM**: You must be able to type at a speed of 25 words per minute. * **High School Graduate or GED**: A high school graduate or equivalent is required. * **Comfort with Desktop Computer System**: You must be comfortable using a desktop computer system and have basic computer skills. * **Proven Oral & Written Communication Skills**: Excellent communication skills, both written and verbal, are essential for this role. * **6 Months Call Center Experience**: A minimum of 6 months call center experience is preferred, but not essential. * **Logical Problem-Solving Skills**: You must be able to think logically and solve problems effectively. * **Availability to Work Various Shifts**: You must be available to work various shifts, including evenings and weekends. * **Ability to Use Windows Operating Systems**: You must be able to use Windows operating systems and have basic computer skills. * **Organization and Work Prioritization Skills**: You must be able to prioritize tasks and manage your time effectively. * **6 Months Sales Experience**: A minimum of 6 months sales experience is preferred, but not essential. * **Able to Work Independently**: You must be able to work independently and as part of a team. * **Ability to Work in a Constantly Changing and Fast-Paced Environment**: You must be able to work in a constantly changing and fast-paced environment. * **Ability to Stay Composed and Objective**: You must be able to stay composed and objective, even in challenging situations. * **Strong Listening Skills**: Excellent listening skills are essential for this role. * **Superior Negotiating Skills**: You must be able to negotiate effectively and resolve conflicts. **Work from Home Requirements** To work from home, you will need: * **Internet Connection Requirements**: A minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps. * **ISP with No Packet Loss and Ping under 50ms**: Your internet service provider (ISP) must have no packet loss and a ping under 50ms. * **Proof of Internet Speed**: You must provide proof of your internet speed. * **Clean and Quiet Workspace**: You must have a clean and quiet workspace that is free from distractions. **Employment Type** This is a full-time employment opportunity. **Apply Now** If you're a motivated and customer-focused individual looking for a challenging and rewarding remote opportunity, we invite you to apply for this role. Click the link below to register your interest and take the first step towards joining the arenaflex team. Apply Job! Apply for this job