Experienced Bilingual Remote Customer Support Representative – Spanish and English – Music Streaming Industry Expert

Introduction to blithequark blithequark has partnered with a leading music streaming service to bring music lovers the best possible listening experience. As a global provider of managed digital engagement services, blithequark is seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team. If you have a passion for music, excellent communication skills, and a knack for problem-solving, we invite you to apply for this exciting opportunity to deliver top-notch service to millions of music lovers worldwide. Job Overview As a Remote Customer Support Representative, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. You will be responsible for responding to customer inquiries via inbound messages in both Spanish and English, providing exceptional customer support and quickly identifying any issues the customer may have. Key Responsibilities Respond to customer inquiries via inbound messages in Spanish and English, providing timely and effective solutions to their problems Help customers navigate the music streaming platform, troubleshoot technical issues, and ensure they have the best possible listening experience Provide exceptional customer support, quickly identifying and resolving any issues the customer may have Work in a fast-paced environment, providing web messaging support to 3-5 customers at the same time Collaborate with the blithequark team to deliver top-notch service to customers and contribute to the growth and success of the company Qualifications To be successful in this role, you must have a strong desire to create a unique experience for each individual customer and truly enjoy providing exceptional customer support. You should have experience providing customer support via inbound messaging and be professional/business level proficient in Spanish and English. Essential Qualifications Strong communication skills and ability to provide exceptional customer support Professional/business level proficiency in Spanish and English Experience providing customer support via inbound messaging Ability to work in a fast-paced environment and provide web messaging support to 3-5 customers at the same time Strong problem-solving skills and ability to quickly identify and resolve customer issues Preferred Qualifications Previous experience working in the music streaming industry or a related field Experience working in a remote or virtual team environment Strong technical skills and ability to troubleshoot technical issues Ability to work flexible hours, including evenings and weekends Skills and Competencies To be successful in this role, you must possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should be highly organized, able to prioritize tasks, and have a strong attention to detail. Additionally, you should be proficient in using technology, including computers, software, and other digital tools. Technical Requirements A dedicated laptop or desktop computer running Windows 10 or above A working webcam and willingness to use it during orientation and as needed by the project Stable broadband internet connection of 25 MBPS or greater 8 GB RAM or better Dual monitors highly recommended Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Remote Customer Support Representative, you will have the opportunity to work with a leading music streaming service and gain experience in the digital engagement industry. You will also have access to training and development programs, as well as opportunities for career advancement and professional growth. Work Environment and Company Culture blithequark is a global provider of managed digital engagement services, and we pride ourselves on our diverse and inclusive company culture. We believe in creating a positive and supportive work environment that allows our team members to thrive and grow. As a Remote Customer Support Representative, you will be part of a virtual team and will have the opportunity to work with colleagues from around the world. Compensation and Benefits blithequark offers competitive compensation and benefits packages to our team members. As a Remote Customer Support Representative, you will be eligible for a range of benefits, including flexible working hours, opportunities for career advancement, and access to training and development programs. Pay rates vary by client and are not negotiable, but will be disclosed during the interview process. Conclusion If you are a motivated and enthusiastic individual with a passion for music and excellent communication skills, we encourage you to apply for this exciting opportunity to join our team as a Remote Customer Support Representative. As a member of the blithequark team, you will have the opportunity to work with a leading music streaming service, gain experience in the digital engagement industry, and contribute to the growth and success of our company. Don't miss out on this chance to take your career to the next level and apply today! How to Apply To apply for this role, please submit your application, including your resume and a cover letter, to the blithequark website. We look forward to hearing from you and exploring how you can contribute to the success of our team. Important Notes Orientation hours, production hours, and project commitments will be discussed during the interview process A language assessment in Spanish and English will be required as part of the application process blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates Apply for this job