**Experienced Bilingual Customer Support Specialist (Contract) - Prayer and Meditation App**

At arenaflex, we're building a revolutionary prayer and meditation app that combines the beauty of the Church's spirituality with world-class product and content execution. Our mission is to create a platform that empowers individuals to deepen their relationship with God and find peace in a chaotic world. We're seeking an experienced and passionate Bilingual Customer Support Specialist to join our team and help us achieve this mission. **About arenaflex** arenaflex is a startup that's making waves in the prayer and meditation app space. We launched our app in December 2018 and have been blown away by the incredible growth and traction we've experienced. With over 15 million downloads and 250,000 5-star reviews, we're proud to be backed by some of the best mission-driven investors in the world. Our team is small but mighty, and we're looking for someone who shares our passion and values to join us on this journey. **The Role** As a Bilingual Customer Support Specialist, you'll be the face of arenaflex, providing exceptional support to our users through our Intercom customer messaging platform. You'll be responsible for answering live chat messages, addressing inquiries, and resolving issues effectively in both English and either Spanish or Portuguese. Your strong communication skills, technical savvy, and passion for our mission will make you an invaluable asset to our team. **Key Responsibilities** * Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese * Collect and relay customer feedback to the rest of the arenaflex team * Identify potential issues and coordinate appropriately with the Development team * Support other Customer Support projects as necessary * Manage inbound and outbound calls to users with professionalism and courtesy * Provide information and resolve issues effectively **What You'll Love** * **Mission**: This work is incredibly humbling. Every day, we hear amazing stories, and we get the pleasure of working on something that's impacting lives. * **Growth**: You'll get to journey with us as we grow into a much larger team. You'll get to contribute to building up arenaflex by directly interfacing with users and helping them learn how to use our app. * **Compensation**: We'll offer a compensation package that's competitive with market rates. This position will begin at 20 hours per week and has the potential to ramp up to 40 hours a week depending on need and volume. * **Flexibility**: This is a remote contract role, so you can work from anywhere in the world. **What We're Looking For** * **Passion**: First and foremost, we're looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you're working on. * **Experience**: We're looking for experience in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature. * **Aptitude for Learning**: We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions. * **Technical Savvy**: You should be familiar with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk. * **Coding Knowledge**: While not required, coding knowledge is a plus. **Essential Qualifications** * A minimum of 3 years in Customer Support/Service * Strong fluency in English and bilingual in Spanish and/or Portuguese * Reliable internet connection (at least 10 MB/s) * Flexibility to work various shifts, including evenings and weekends, if needed **Preferred Qualifications** * Fluency in Polish, German, French, Italian, or Tagalog * Familiarity with the software mentioned above * Coding knowledge **What We Offer** * A competitive compensation package * The opportunity to work on a mission-driven project that's making a real impact * A flexible and remote work arrangement * Ongoing training and development opportunities * A dynamic and supportive team environment **How to Apply** If you're passionate about our mission and have the skills and experience we're looking for, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you and explore how you can join our team. **Note**: This is a contract position, and the duration is 4 months with the opportunity to renew based on performance. Apply for this job