**Experienced Bilingual Customer Support Representative – Remote Benefits Customer Support Team at blithequark**

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, structured environment and have a strong desire to grow your career in a dynamic and supportive team? If so, we invite you to join blithequark's Benefits Customer Support team as a Bilingual Customer Support Representative. **About blithequark** blithequark is a leading provider of innovative solutions in the benefits and human resources space. Our mission is to empower individuals and organizations to achieve their full potential by delivering exceptional customer experiences, expert guidance, and cutting-edge technology. As a remote Benefits Customer Support Representative, you will play a vital role in helping us achieve this mission and making a meaningful impact on the lives of our customers. **Job Overview** We are seeking highly skilled and bilingual Customer Support Representatives to join our Benefits Customer Support team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving HR and benefits-related inquiries, and maintaining strict confidentiality and data privacy standards. If you are a motivated and detail-oriented individual with a passion for helping others, this opportunity is for you! **Key Responsibilities** * Respond to incoming calls and emails from employees and former employees in a professional and empathetic manner * Resolve HR and benefits-related inquiries with professionalism and empathy, ensuring that all cases and transactions are accurately tracked, logged, and followed up on * Escalate recurring issues to Technical Analysts or Team Managers as needed * Explain and apply HR and benefits policies and procedures to customers, providing clear and concise information * Maintain strict confidentiality and adhere to data privacy standards at all times * Follow established protocols and work independently on routine tasks, supporting peak volume periods as needed * Attend all mandatory training sessions and participate in ongoing professional development opportunities **What You Bring** * Must be 18+ years old with a High School Diploma or GED * Minimum of 6 months experience in a call center or benefits-related role * Strong verbal and written communication skills, with the ability to communicate effectively with customers and colleagues * Fluency in Spanish (required) * Excellent multitasking and time management abilities, with the ability to prioritize tasks and manage multiple projects simultaneously * Reliable, distraction-free home office with a stable internet connection * Commitment to perfect attendance during training and ongoing professional development **Requirements and Expectations** * Must reside in Nashville, TN, or within 25 miles or 45 minutes of Nashville, TN * Must have a reliable internet connection with a minimum of 25 Mbps download speed, 10 Mbps upload speed, and 175 ms ping time * Must be available to work a minimum of 40 hours per week, with flexibility to work varying shifts between 8:00 AM and 9:00 PM CST * Must be able to commit to ongoing professional development and training opportunities **Benefits and Compensation** * Competitive hourly rate of $18.00 per hour * Comprehensive benefits package, including dental insurance, health insurance, and vision insurance * Opportunities for career growth and advancement within the company * Ongoing professional development and training opportunities * Flexible work arrangements, including remote work options **How to Apply** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit the following materials to [[email protected]](mailto:[email protected]): * Updated resume * Screenshot of internet speed test results (conducted using a hardwired Ethernet connection) Once we receive your materials and confirm eligibility, we will contact you to discuss the next steps in the hiring and onboarding process. **About the Hiring Process** Our hiring process typically involves the following steps: 1. Review of application materials and confirmation of eligibility 2. Phone or video interview with a member of our hiring team 3. Skills assessment and evaluation 4. Reference checks and background verification 5. Onboarding and training process We look forward to learning more about you and exploring how you can contribute to the success of our team! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or concerns about this opportunity, please do not hesitate to contact us at [[email protected]](mailto:[email protected]). We look forward to hearing from you! Apply for this job