**Experienced Bilingual Customer Service Representative – Temporary Assignment**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our customer service team, you'll play a vital role in providing top-notch support to our customers, stores, and associates via phone, chat, and email. If you're a career-minded, customer-centric individual with a passion for delivering best-in-class service, we want to hear from you! **About arenaflex** arenaflex is a leading organization that prides itself on its commitment to customer satisfaction, career growth, and team recognition. With a highly engaged team and a focus on exceeding customer expectations, we're dedicated to creating a work environment that fosters growth, development, and success. Our customer service team is a key part of this effort, handling over 10 million contacts per year and striving to deliver exceptional results. **Job Summary** As a Bilingual Customer Service Representative, you'll be responsible for providing high-quality customer service to our customers, stores, and associates via phone, chat, and email. You'll be working from home in one of our approved states, with a variety of shift opportunities available to suit your needs. If you're a motivated, customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply. **Key Responsibilities** * Provide high-quality customer service to customers, stores, and associates via phone, chat, and email * Navigate multiple systems to aid in answering questions and resolving issues * Communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction * Exceed customer expectations by being punctual, reliable, and dedicated to making a difference * Utilize problem-solving skills to resolve customer issues in a timely and effective manner * Act with integrity and maintain confidentiality when handling sensitive customer information * Meet or exceed performance metrics and quality standards **Requirements** * Bilingual - English and Spanish * Ability to type a minimum of 25 WPM * Proficient with Microsoft Office programs (Outlook, Word) * High school diploma or GED * Successful completion of mandatory training * Customer service experience * Preferred - 6 months experience in a contact center or retail environment * Preferred – 6 months experience with computer processing/data entry software **Preferred Qualifications** * 6 months experience in a contact center or retail environment * 6 months experience with computer processing/data entry software * Experience working in a fast-paced, high-volume environment * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Excellent communication and interpersonal skills **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and analytical skills * Ability to navigate multiple systems and software applications * Proficient with Microsoft Office programs (Outlook, Word) * Ability to type a minimum of 25 WPM * Bilingual - English and Spanish **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to the growth and development of our associates. We offer a range of training programs and opportunities for career advancement, including: * Ongoing training and development programs * Career progression opportunities * Individual and team recognition * Opportunities for advancement to leadership roles * Access to industry-leading technology and tools **Work Environment and Company Culture** Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. We're a highly engaged team that prides itself on exceeding customer expectations, building relationships, and providing individual and team recognition. Our company culture is built on the following values: * Customer satisfaction * Career growth and development * Team recognition and reward * Innovation and continuous improvement * Integrity and accountability **Compensation, Perks, and Benefits** * $16.00 per hour * Work from home in approved states * 24/7 customer care with a variety of shift opportunities * Rotating shift schedule * Monday to Friday, with rotating weekends * Benefits package (TBD) **How to Apply** If you're a motivated, customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. Apply for this job