Experienced Bilingual Customer Service Representative – Technical Support and Customer Experience Expert for blithequark

Introduction to blithequark At blithequark, we are reimagining the future of connectivity, spanning satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products. Our mission is to provide top-notch customer experiences, and we're looking for talented individuals to join our team as Customer Experience Representatives. As a leader in the industry, blithequark offers a range of innovative products and services, including Boost Mobile, blithequark TV, Gen Mobile, Hughes, and Sling TV. Job Overview As a Customer Experience Representative at blithequark, you will serve as an information resource for billing, programming, and technical troubleshooting questions, promoting products and services to new and existing customers. Your goal will be to provide solutions for customer needs and technical issues, ensuring that our customers get the most value and enjoyment from their blithequark TV experience. You will take back-to-back tech support or customer service phone calls with customers throughout your shift, engaging with a diverse consumer base to provide top-notch support. Key Responsibilities Manage back-to-back calls and provide solutions for customer needs and technical issues Promote blithequark TV products and services to new and existing customers Engage with a diverse consumer base to provide technical support and customer service Work flexible shifts, including evenings, weekends, or holidays Utilize a smartphone or device with an active data network connection to perform job duties Participate in ongoing training and development to enhance customer service and technical skills Essential Qualifications To be successful in this role, you will need: A high school diploma or GED Six months of related customer service and troubleshooting experience and/or training Fluency in English and Spanish Flexibility to work shifts that may include evenings, weekends, or holidays A stable home internet connection with a minimum 25 Mbps download and 2 Mbps upload speed A dedicated home office workspace with a wired ethernet connection Preferred Qualifications While not required, the following skills and qualifications are preferred: Previous experience in a customer-facing role, preferably in a technical support or customer service environment Strong problem-solving and multitasking skills Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions Camera-ready for video meetings and training sessions Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Representative, you will have the opportunity to promote two levels within your first year, with comprehensive training and support to help you achieve your career goals. Our company culture emphasizes continuous development, resilience, and integrity, and we encourage our employees to thrive in a fast-paced and dynamic environment. Skills and Competencies To succeed in this role, you will need to demonstrate the following skills and competencies: Customer service and technical support skills Dependability and reliability in a fast-paced environment Resilience and adaptability in the face of challenging customer interactions Problem-solving and critical thinking skills Continuous development and a willingness to learn and grow Multitasking and time management skills Integrity and a commitment to providing exceptional customer experiences Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and innovative company culture. As a Customer Experience Representative, you will be working from home, with company-provided equipment and ongoing support to ensure your success. Our team is committed to providing exceptional customer experiences, and we encourage a culture of collaboration, continuous development, and fun. Compensation and Benefits We offer a competitive compensation package, including: $15.00 per hour, with opportunities for bonuses and incentives A language differential of $0.50 per hour for bilingual employees An additional $2 per hour for shifts after 6 PM and on weekends Comprehensive benefits, including paid training, time off, medical, dental, vision, life insurance packages, HSA, 401(k) with company match, and tuition reimbursement Exclusive perks, including complimentary blithequark TV, discounts on Sling TV, and Boost Mobile plans Conclusion If you are a motivated and customer-focused individual with a passion for technical support and customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Experience Representative, you will be an integral part of our team, providing exceptional customer experiences and driving business growth. Don't miss out on this chance to join a dynamic and innovative company and take your career to the next level. Apply now to become a part of the blithequark team! How to Apply To apply for this role, please submit your application, including your resume and a cover letter. You will also be required to complete a 15-20 minute questionnaire and watch brief videos for a realistic role preview. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Apply for this job