**Experienced Bilingual Customer Service Representative - Remote Opportunity in FL**

Are you a motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a strong desire to make a meaningful impact in the lives of others? If so, we invite you to join blithequark, a leading healthcare organization dedicated to simplifying the healthcare experience and creating healthier communities. At blithequark, we believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. As a Bilingual Customer Service Representative, you will play a vital role in helping our members navigate the healthcare system, complete preventive screenings, and adhere to their medications. Your fluency in English and Spanish will enable you to connect with our diverse member base and provide personalized support to those who need it most. **About blithequark** blithequark is a dynamic and fast-growing organization that is committed to making a positive impact in the lives of millions of people. Our mission is to help people live healthier lives and make the healthcare system work better for everyone. We believe that diversity, equity, and inclusion are essential to achieving our mission, and we are committed to creating a workplace culture that reflects these values. **Job Summary** As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving their concerns in a timely and professional manner. You will work collaboratively with physicians, other healthcare providers, and internal teams to ensure that our members receive the care and support they need to achieve their health goals. **Key Responsibilities** * Respond to incoming customer service requests, both verbal and written, relating to STARS measures * Work collaboratively with physicians and other healthcare providers to proactively assist members with coordinating appointments, requesting prescriptions, and arranging transportation * Ensure quality customer service for internal and external customers * Respond to customer service inquiries or route inquiries to appropriate departments as necessary * Establish and demonstrate competency in eligibility, and associated applications (e.g., RxClaims, SAM, ICUE) in regards to STARS related measures or routes member/provider questions to appropriate department * Implement customer service strategies relating to STARS Outreach Measures and recommend related improvements/enhancements * Maintain timely, accurate documentation for all appropriate transactions * Consistently meet established productivity, schedule adherence, and quality standards * Keeps management abreast of all outstanding issues **Requirements** * High School Diploma/GED or equivalent work experience * Must be 18 years of age or older * 1+ years of customer service experience analyzing and solving customer problems * Bilingual fluency in English and Spanish * Experience with Microsoft office products: Microsoft Word (create correspondence), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), Microsoft Outlook (email and calendar management) * Ability to work between the hours of 8:00 AM - 5:00 PM from Monday - Friday. Some overtime may be requested **Preferred Qualifications** * Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) * Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations) * Sales or account management experience **Telecommuting Requirements** * Reside within the state of Florida within a commutable distance to a blithequark office in Miami and/or Fort Lauderdale * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Ability to navigate a computer while on the phone * Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product * Ability to remain focused and productive each day though tasks may be repetitive * Ability to execute own assignments under direction of experienced staff * Ability to balance and prioritize multiple tasks * Seeks assistance as appropriate * Ability to trouble-shoot problems * Willing to work and contribute in a team environment * Ability to learn new and complex computer system applications **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and onboarding program * Flexible work arrangements, including remote work options **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Join Our Team** At blithequark, we are committed to creating a workplace culture that reflects our values of diversity, equity, and inclusion. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. If you share our passion for delivering exceptional service and making a positive impact in the lives of others, we encourage you to join our team. Apply for this job