**Experienced Bilingual Customer Service Representative – Medicaid, Child Health Plus, and Marketplace Support (Remote, NY)**

**Job Type:** Full-time **Location:** Remote (with 3 weeks of onsite training in Albany, NY, Rochester, NY, or New York, NY) **Job Description:** Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you possess excellent communication skills, both written and verbal, and are fluent in English and Spanish? If so, we invite you to join the team at blithequark as a Bilingual Customer Service Representative, supporting Medicaid, Child Health Plus, and Marketplace programs. **Why Join blithequark?** At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a valued member of our team, you can expect: * Competitive compensation: $20.50 per hour, with opportunities for quarterly bonuses based on performance * Comprehensive insurance coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA * Future planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching * Paid Time Off Package: Enjoy PTO, Holidays, and sick leave * Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP) * Recognition Platform: Acknowledge and appreciate outstanding employee contributions * Tuition Reimbursement: Invest in your ongoing education and development * Employee Perks and Discounts: Additional benefits and discounts exclusively for employees * Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs * Professional Development Opportunities: Participate in training programs, workshops, and conferences **Essential Duties and Responsibilities:** As a Bilingual Customer Service Representative, you will be responsible for: * Answering incoming calls from consumers in accordance with all performance standards, policy and procedures, and protocols * Transferring/referencing consumers to appropriate entities according to established guidelines * Facilitating the fulfillment of consumer requests for materials via mail, email, or download * Responding to all inquiries consistent with confidentiality and privacy policies and referring callers to alternate sources when appropriate * Tracking and documenting all inquiries using applicable systems * Escalating calls or issues to the appropriate designated staff for resolution as needed * Facilitating translation services for non-English speaking callers according to procedures * Processing referrals and other transactions from the client for completeness and accuracy * Verifying client identification by following standard operation procedures * Distributing cards, protective sleeves, and card carriers * Raising issues of concern and/or problems to Supervisor * Meeting all standards established for this position as outlined in the performance criteria * Performing other duties as may be assigned by Supervisor **Minimum Requirements:** * High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience * Must be fluent in English and Spanish * Strong data entry and telephone skills * Excellent organizational, interpersonal, and communication skills * Ability to perform comfortably in a fast-paced work environment * Ability to work as a team member, as well as independently * Previous experience with computers, phone systems, and headsets preferred * Excellent organizational, interpersonal, written, and verbal communication skills * Ability to perform comfortably in a fast-paced work environment * Ability to successfully execute many complex tasks simultaneously * Ability to work as a team member, as well as independently * Previous experience in customer service preferred **Preferred Qualifications:** * Previous experience in a call center or customer service environment * Familiarity with Medicaid, Child Health Plus, and Marketplace programs * Experience working with diverse populations and languages * Strong problem-solving and analytical skills * Ability to work in a dynamic and fast-paced environment **Work Environment:** As a remote employee, you will have the flexibility to work from the comfort of your own home. However, you will be required to attend 3 weeks of onsite training in Albany, NY, Rochester, NY, or New York, NY. You will be working in an office environment, and you will be required to remain in a stationary position for an extended period of time. You may occasionally lift, carry, or otherwise move items weighing up to 25 pounds. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. **Equal Opportunity Employer:** blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. **Pay Transparency:** blithequark compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market, and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of our total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, we provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. We will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Apply for this job