Experienced Bilingual Customer Service Representative – Mandarin and English Language Support Specialist for Unique Online Marketplace

Welcome to blithequark: Where Extraordinary Meets Exceptional At blithequark, every day is a journey into the extraordinary. Our platform is a one-of-a-kind marketplace where the rare and the unique come together. From the most exclusive collectibles to the most fascinating artifacts, our community is built on a passion for the special and the unusual. As a growing, diverse, and sustainable scale-up, we are driven by our core values of taking ownership, being open to change, and being passionate about our mission and our customers. About Our Industry and Mission The world of online marketplaces is evolving, and blithequark is at the forefront of this evolution. Our mission is to become the world's most popular destination for special objects, and we are achieving this through our weekly auctions of over 75,000 unique items, carefully curated by our in-house experts. With over 20 million unique objects sold to date, we are making a significant impact in the lives of our customers and the world of collectibles. Job Overview: Bilingual Customer Service Representative We are seeking an experienced and motivated Bilingual Customer Service Representative who is fluent in Mandarin and English. As a key member of our customer service team, you will engage with our diverse customer base, resolving complex challenges, managing disputes, and ensuring that every customer interaction is handled with care and professionalism. Your role will be pivotal in maintaining our high standards of customer satisfaction and contributing to the growth of our business. Key Responsibilities: Provide exceptional customer service to our buyers and sellers through various channels, including chat, email, phone, and social media. Address and resolve customer queries in a timely and professional manner, ensuring that all issues are handled with empathy and understanding. Mediate disputes between buyers and sellers, finding solutions that satisfy both parties and reflect the values of blithequark. Collaborate with internal teams, including sales and expert departments, to improve the overall customer experience and contribute to the growth of our platform. Offer feedback and insights on customer interactions to help improve our services and processes. Essential Qualifications: To be successful in this role, you will need: Professional speaking and writing skills in Mandarin and English, with strong communication and interpersonal skills. Previous experience in a customer-facing role, preferably in a customer service environment, with a proven track record of resolving complex issues and providing excellent customer support. Strong analytical and critical thinking skills, with the ability to approach problems with a logical and methodical mindset. Flexibility and adaptability, with the ability to work in a fast-paced environment and adjust to changing priorities and deadlines. Availability to work 40 hours per week, including weekends and public holidays, as required. A willingness to commute to our Lisbon office and work in the office at least 2 days per week. Preferred Qualifications: While not essential, the following qualifications are highly desirable: Experience working in a multicultural environment, with a deep understanding of the nuances of different cultures and languages. Knowledge of the collectibles or online marketplace industry, with a passion for unique and special objects. Previous experience with customer service software and technology, including CRM systems and helpdesk tools. A certification in customer service or a related field, demonstrating a commitment to excellence in customer support. Skills and Competencies: To excel in this role, you will need to possess the following skills and competencies: Communication skills: The ability to communicate clearly and effectively with customers, colleagues, and stakeholders, both verbally and in writing. Problem-solving skills: The ability to analyze complex problems, identify solutions, and implement effective resolutions. Interpersonal skills: The ability to build strong relationships with customers, colleagues, and stakeholders, based on trust, empathy, and understanding. Adaptability and flexibility: The ability to adapt to changing priorities, deadlines, and environments, with a flexible and resilient approach to work. Technical skills: The ability to use customer service software and technology, including CRM systems and helpdesk tools, with a willingness to learn and develop new skills. Career Growth and Learning Benefits: At blithequark, we are committed to the growth and development of our employees. As a Bilingual Customer Service Representative, you will have access to: Comprehensive training and onboarding programs, designed to equip you with the skills and knowledge needed to succeed in your role. Ongoing coaching and mentoring, with regular feedback and performance reviews to support your career growth and development. Opportunities for professional development, including certification programs, workshops, and conferences, to enhance your skills and knowledge. A clear path for career progression, with opportunities to move into leadership roles or specialize in specific areas of customer service. Work Environment and Company Culture: At blithequark, we pride ourselves on our vibrant and inclusive work environment. Our offices in Lisbon are designed to inspire and connect, with a hybrid work model that offers flexibility and autonomy. As a member of our team, you will enjoy: A dynamic and multicultural work environment, with colleagues from diverse backgrounds and cultures. A flat organizational structure, with open communication and collaboration across departments and levels. A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment for all employees. Regular social events and activities, including team-building exercises, social gatherings, and celebrations, to foster a sense of community and connection. Compensation, Perks, and Benefits: As a Bilingual Customer Service Representative at blithequark, you will enjoy a competitive compensation package, including: A annual gross base salary of €18,000-€23,000, depending on your level, competencies, and overall experience. Health insurance from day one, including dental coverage, with access to multiple hospitals and clinics and a vast wellness network. A work-from-home allowance to help with your monthly household bills. Commuting costs covered by blithequark, to support your travel to and from our office. Amazing office facilities in the center of Lisbon, with a vibrant and dynamic work environment. Conclusion: If you are a motivated and experienced customer service professional, fluent in Mandarin and English, and passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Service Representative at blithequark, you will be part of a dynamic and inclusive team, with a commitment to growth, development, and excellence. Join us on our mission to become the world's most popular destination for special objects, and discover a career that is both challenging and rewarding. Apply directly with an English CV and cover letter, and take the first step towards an extraordinary career with blithequark. We look forward to welcoming you to our team! Apply for this job