**Experienced Bilingual Customer Service Representative – 401(k) Specialist – Full Remote Opportunity**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you have a strong background in customer service, with a proven track record of meeting performance metrics and exceeding customer expectations? If so, we invite you to join our dynamic team at blithequark as a Bilingual Customer Service Representative – 401(k) Specialist. **About blithequark** blithequark is a leading provider of innovative solutions for the financial services industry. Our mission is to empower individuals to achieve their financial goals through our comprehensive range of products and services. We are committed to delivering exceptional customer experiences, and we are seeking a talented and dedicated individual to join our team as a Bilingual Customer Service Representative – 401(k) Specialist. **Job Summary** As a Bilingual Customer Service Representative – 401(k) Specialist, you will be responsible for providing top-notch service to our clients, answering their questions, and resolving their concerns in a timely and professional manner. You will be the face of blithequark, and your exceptional communication skills, product knowledge, and problem-solving abilities will make all the difference in delivering an unforgettable customer experience. **Responsibilities** * Answer 20-40+ inbound phone calls regarding administration of 401(k) plans, educating callers on 401(k) regulations, compliance questions, and plan administration. * Provide accurate, timely, and customer-focused service while ensuring department performance metrics such as quality, handle time, VOC, and adherence are met. * Navigate the blithequark websites, register online, and perform password resets. * Successfully apply knowledge obtained during classroom and on-the-job training to independently solve customer requests. * Utilize multiple CRM applications such as Salesforce, Relius, and other blithequark systems to assist with addressing customer questions and resolving requests. **Key Qualifications** * 1+ years of customer service experience, preferably in a call center environment. * 1+ years of remote call center experience, highly preferred. * Retirement plan experience a plus. * Fluent in reading, writing, and speaking in both Spanish and English languages. * High school diploma or equivalent required. * Excellent verbal and written communication and interpersonal skills. * Demonstrated ownership, commitment, and prioritization to meet established deliverables. * Ability to adapt to change and open to new ideas. * Demonstrated a customer-first approach to service while maintaining regulatory and organizational compliance. * Demonstrated a forward-thinking mentality of process improvement. * Ability to meet performance metrics that have been determined by the business. * Ability to comprehend and utilize contact center software applications. Proficiency with Microsoft Office applications and general website navigation. **Work Environment** * Extended sitting and computer work. * For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace. Additionally, there is an internet work speed requirement of 100 MBPS or better. If you are unsure of your internet speed, please check with your service provider. **What's in it for you?** * Base pay range of $21.00 hourly upon passing our language assessment within 90 days. * Flexible work environment. * Participation in Personal Annual Performance Bonus incentive program. * Medical, Dental, Vision, and Life Insurance. * 75% employer coverage of Medical Premiums. * Retirement Savings – 401(k) plan with generous company match, vested after 2 years. * Tuition Reimbursement up to $5,250/year. * Generous Paid Time Off upon hire – plus quarterly Work/Life Balance days and paid holidays. * Paid Parental Leave. * Voluntary Pet Insurance, LifeLock, and More! * 24/7 no-cost Employee Assistance Program (EAP). **Equal Opportunity Employer** blithequark is an equal opportunity employer with a commitment of inclusion for all qualified candidates. blithequark strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. **The Power of WE** WE serve the individual saver and investor, knowing that their savings represents not only money, but the time it took to earn that money, which is forever gone. WE will prudently, cost-effectively, and efficiently safeguard and invest that money for a better future for all we serve. WE are guided by core principles of honesty, accountability, and transparency. Consequently, we are always looking to do the right thing. WE will treat every customer and colleague with respect and dignity. WE will exhibit humility both as individuals and as a corporate entity. **Join our team today!** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Apply Now!** Apply Job! Apply for this job