**Experienced Bilingual Customer Service Associate (Night Shift) – Enterprise Software Support**

At arenaflex, we're revolutionizing the transportation software industry with our innovative approach to service and software development. We're seeking a highly motivated and customer-focused Bilingual Customer Service Associate to join our dynamic team. As a key member of our Operations department, you'll play a vital role in delivering exceptional customer experiences and supporting our rapidly growing service solutions. **Your Future Job** As a Bilingual Customer Service Associate, you'll work a night shift from 3:30 PM to 12:30 AM EST, Monday through Friday. Your primary responsibilities will include: * Providing top-notch customer support via phone, chat, and email to resolve product and account-related issues * Troubleshooting and resolving technical issues, including training and account documentation * Escalating complex issues to the development team for assistance * Prioritizing work queues and backlogs to ensure timely resolution of customer requests * Collaborating with internal teams to provide seamless support and resolve customer issues * Modeling and championing arenaflex's cultural principles as we continue to grow and scale **Requirements** To succeed in this role, you'll need: * 1-3 years of experience in a customer-facing role within a contact center environment * Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings * Experience in a high-paced environment handling escalated customers and following up on customer requests in a timely manner * Strong problem-solving skills and a proven ability to deliver a positive customer experience * Exceptional communication skills to effectively communicate with a wide range of customers * Experience working with ticketing systems (e.g., Zendesk, Hubspot, ServiceCloud) * Proficiency with macOS and both Apple and Android mobile devices for app usage * Solutions-oriented with strong problem-solving skills * Proven track record of building trust and communicating effectively with a wide variety of stakeholders * Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment * Diplomacy, tact, and poise under pressure when working through customer issues **Ideal Candidate** We're looking for someone who: * Has a strong ability to actively listen and ask follow-up questions to drive customer success * Can verbally guide customers to solutions in both app and web-based applications * Thrives in an unstructured, fast-paced, and change-heavy environment * Has experience supporting service requests in billing, RMA, cancellations, and renewals * Has experience supporting telematics systems, ELDs, and hours of service compliance (a plus) **To Land the Job** You'll need to demonstrate: * Fluency in Spanish * An ultra-positive attitude and cool under pressure * Rock-solid verbal and written communication skills with a strong focus on details * A knack for investigative research and strong critical thinking skills * Ability to work independently, coupled with keen awareness of customer satisfaction cues * Excellent analytical, problem-solving, and decision-making skills * Ability to work well in a team environment **Extra Awesome (Not Required)** A degree in Supply Chain/Logistics, Business, or any other field is a plus. **Some Of The Perks** * Work for an enterprise software company ready for transformational growth * Competitive wages * Hybrid work location * Peer-driven training and ongoing support * Casual dress code and flexible working hours to fit with your life * Ability to work from home **Company Description** arenaflex is not your typical software company. We're on a mission to debunk traditional methods of transportation software development and create a solution that makes the big players in enterprise software curse our name. Our comprehensive platform provides an alternative for everyone who has lived the nightmare of failed implementations, broken promises, and clunky software. Our approach to service is unique, as we focus on making superb software that's easy to use, serving customers with a high sense of urgency, and driving long-term value with constant, continual improvement. **Join Our Team** If you're a fellow adventure seeker who's passionate about delivering exceptional customer experiences and making a difference in the transportation software industry, we want to hear from you! Apply now to become a part of our dynamic team and embark on a journey of growth, innovation, and simplicity. Apply Job! **Work Environment and Culture** At arenaflex, we value a culture of innovation, collaboration, and customer-centricity. Our work environment is designed to foster creativity, flexibility, and growth. We believe in empowering our employees to take ownership of their work, provide exceptional customer support, and drive business results. **Compensation and Benefits** We offer competitive wages, hybrid work locations, and a range of benefits to support your physical and mental well-being. Our compensation package includes: * Competitive base salary * Performance-based bonuses * Comprehensive health insurance * 401(k) matching program * Flexible paid time off * Professional development opportunities **Relocation Assistance** We're based in Knoxville, TN, and have remote opportunities available in limited states. Relocation assistance is not available, but we welcome applications from candidates who are willing to relocate. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion. **Apply Now** If you're ready to join a dynamic team and embark on a journey of growth, innovation, and simplicity, apply now to become a Bilingual Customer Service Associate at arenaflex. Apply for this job