Experienced Bilingual Customer Service Agent for Water Utilities Industry – Full-Time Temporary to Hire Opportunity with Competitive Pay and Benefits

Welcome to blithequark: A Leader in Water Utilities At blithequark, we are dedicated to providing exceptional service to our customers in the water utilities industry. As a trusted name in the sector, we are committed to delivering high-quality solutions that meet the evolving needs of our community. Our team is passionate about making a positive impact, and we are now seeking an experienced Bilingual Customer Service Agent to join our dynamic team. If you are fluent in Spanish and English, have a strong background in customer service, and are looking for a challenging yet rewarding role, we encourage you to apply for this exciting opportunity. Job Overview As a Bilingual Customer Service Agent at blithequark, you will play a vital role in providing top-notch support to our customers. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring that our customers receive the best possible service. You will be working in a fast-paced environment, interacting with customers via phone, email, or in person, and collaborating with our internal teams to resolve complex issues. If you are a motivated and customer-focused individual with excellent communication skills, we want to hear from you. Key Responsibilities: Provide exceptional customer service by responding to customer inquiries, resolving issues, and addressing concerns in a professional and courteous manner Process customer payments, prepare bills, and make adjustments as needed Handle work orders for service disconnections, reconnections, and new orders Read and record meters and water usage, and perform field work such as installing new meters, repairing leaks, and assisting with emergency repairs Establish and maintain customer accounts, ensuring that account information is accurate and up-to-date Input and query databases to make financial adjustments and prorate changes Assist with special projects and other related duties as assigned Additional Responsibilities: Verify credit and deposit information Review customer correspondence and provide information about community financial assistance resources Review income eligibility applications, tax returns, and transcripts Instruct lower-level employees and transmit and receive radio communication to and from field personnel Essential Qualifications: To be successful in this role, you will need to possess the following essential qualifications: Fluency in Spanish and English Previous experience in customer service, preferably in the water utilities industry Excellent communication and interpersonal skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Strong problem-solving and analytical skills High school diploma or equivalent required; associate's or bachelor's degree preferred Preferred Qualifications: While not required, the following preferred qualifications will be considered an asset: Previous experience working with databases and software applications Knowledge of water utilities industry regulations and policies Experience working in a call center or customer service environment Certifications or training in customer service, sales, or a related field Skills and Competencies: To excel in this role, you will need to possess the following skills and competencies: Customer focus: ability to provide exceptional customer service and ensure that customer needs are met Communication skills: excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management Problem-solving skills: ability to analyze problems, identify solutions, and implement effective solutions Time management skills: ability to prioritize tasks, manage multiple projects, and meet deadlines Teamwork and collaboration: ability to work effectively with internal teams, including customer service, operations, and management Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to the growth and development of our employees. As a Bilingual Customer Service Agent, you will have access to training and development opportunities, including: On-the-job training and coaching Professional development workshops and seminars Opportunities for advancement and career growth Recognition and reward programs for outstanding performance Work Environment and Company Culture: At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on the values of respect, integrity, and customer focus. As an employee, you can expect: A supportive and collaborative work environment A diverse and inclusive workplace Opportunities for professional growth and development A competitive compensation and benefits package Compensation, Perks, and Benefits: We offer a competitive compensation package, including: Hourly rate of $18.00 Full-time, temporary to hire opportunity Comprehensive benefits package, including medical, dental, and vision insurance Paid time off and holidays Opportunities for professional growth and development Conclusion: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Service Agent at blithequark, you will be part of a dynamic team that is dedicated to making a positive impact in the water utilities industry. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job