**Experienced Bilingual Customer Experience Associate III – Remote Customer Service Representative**

Are you a highly motivated and customer-focused individual with excellent communication skills in both English and Spanish? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team at blithequark as a Bilingual Customer Experience Associate III. As a key member of our customer service team, you will play a vital role in delivering exceptional experiences to our clients and their customers. **About blithequark** At blithequark, we are dedicated to delivering mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of passionate and dedicated associates is committed to creating exceptional outcomes for our clients and the millions of people who count on them. We believe in rewarding talent and providing opportunities for growth and development. As a member of our team, you will have the chance to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. **Job Summary** As a Bilingual Customer Experience Associate III, you will be responsible for providing exceptional customer service to our clients and their customers through a variety of communication channels, including phone, email, and chat. You will work in a remote environment, using your own computer and internet connection, and will be required to adhere to a set schedule. This is a full-time position, Monday through Friday, 9:30 AM to 6:00 PM Central Time. **Key Responsibilities** * Complete questionnaires and surveys via telephone using standard scripts and standard operating procedures * Obtain and/or verify needed information for our cases by answering incoming calls * Make outgoing calls when further information is needed * Document all call information according to standard operating procedures * Route calls to appropriate departments * Utilize scripted Frequently Asked Questions to respond to caller inquiries * Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures * Perform all other duties as assigned **Education and Experience** * Bilingual Spanish (fluency in both speaking and writing) * High school diploma or equivalent * Excellent computer navigation skills (ability to move between multiple windows and programs) * Knowledge of customer service principles and practices * Some experience in a call center or customer service environment * Outstanding customer service skills * Excellent communication skills * Good data entry and typing skills (35+ WPM) * Ability to pass a background check and drug screen **Key Competencies** * Verbal and written communication skills * Listening skills * Judgment * Attention to detail * Teamwork **Work at Home Requirements** * Existing High-Speed Internet access (applicants must have their own modem) * Equipment must be hardwired * Quiet noise-free home office space, free of distractions * Note: While you are clocked in, working virtually is NOT something that can be combined with watching TV, listening to music, being on mobile devices (cell phone, iPad, etc.), being online on social media platforms (Facebook, Twitter, etc.), preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care, or childcare. **Compensation and Benefits** * Competitive salary ($16.50/hour) * Bonus or incentive opportunities based on business need * Variety of benefits, including: + Health insurance coverage + Voluntary dental and vision programs + Life and disability insurance + Retirement savings plan + Paid holidays + Paid time off (PTO) or vacation or sick time **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Requests** People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. **Health and Safety** At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. **Apply Today!** If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, join the blithequark Services Team and apply today! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply for this job